iTS: Info Technology Supply Ltd.
iTS: Info Technology Supply Ltd.
51 – 200 Employees
ConsultingLegalLogistics
iTS: Info Technology Supply Ltd. is a UK-based provider of business IT and print solutions, established in 1988. The company develops in-house software, including cloud identity and device-management platforms, and supplies print, copy and scan hardware alongside managed print, document processing, classroom management and desktop management services. iTS works primarily through B2B partnerships and reseller channels, supporting organisations in education, libraries, legal services and finance with a combination of technology expertise and local service delivery.

Channel Sales Coordinator – Hybrid, UK

Coordinate reseller contracts, vendor programmes, reporting, and partner onboarding for a UK software and print-management business. Support channel operations across European markets through accurate administration, compliance tracking, and performance analysis.

Description

  • Prepare reports, presentations, and sales-performance summaries for the Sales Director
  • Keep partner and reseller records accurate across all clusters
  • Distribute pricing, product, promotional, and policy updates to partners and sales teams
  • Create and maintain performance dashboards using Power BI and the CRM
  • Coordinate onboarding for new reseller partners and team members
  • Lead AI initiatives that improve efficiency within the role and its domain
  • Supply sales data and reporting for marketing campaign planning and measurement
  • Contribute ideas and copy for the company website
  • Manage reseller agreements and vendor contracts from preparation through signing and filing
  • Maintain renewal calendars and begin renewal discussions ahead of expiry
  • Monitor partner adherence to contract terms, programme requirements, and internal controls
  • Work with HR, Legal, and Finance on contract amendments, approvals, and audits
  • Keep registers of vendor agreements, partner programmes, certifications, and rebate arrangements
  • Coordinate vendor renewals, certification requirements, compliance obligations, and key deadlines
  • Handle administrative communications with vendor partners and escalate commercial or strategic issues
  • Administer MDF claims, co-marketing agreements, service credits, rebate schemes, and co-op funding
  • Monitor vendor budgets, claims, rebates, programme results, and supplier targets
  • Create and maintain procedures and records for channel and vendor administration
  • Find and implement improvements to existing processes
  • Maintain contract, vendor, and programme records in line with quality and information-security requirements
  • Manage a central library of supplier, customer, and dealer agreements
  • Report on renewals, vendor programmes, MDF activity, and compliance status
  • Produce weekly and monthly reporting on pipeline, sell-through, and partner performance
  • Calculate and reconcile rebates, incentives, and partner commissions with Finance
  • Highlight trends, partners at risk, and gaps in current processes
  • Help organise and deliver quarterly business reviews with key partners and internal teams
  • Coordinate onboarding for new channel-business team members, including documentation, system access, and induction scheduling
  • Support new joiners during their first weeks alongside the relevant Cluster Manager
  • Report to the Sales Director and collaborate with Sales Ordering & Renewal Processes, Finance, HR, and other departments

Requirements

  • 1–2 years of experience in sales operations, sales administration, channel or partner programmes, or contract administration
  • A degree in business, marketing, or a related discipline, or equivalent experience
  • Practical experience with a CRM, ideally webCRM, and Power BI or a comparable reporting tool
  • Strong Excel or Google Sheets capability, including lookups, pivot tables, and basic Power BI use
  • Clear written and spoken communication with partners, vendors, and internal teams
  • Experience in the print, copy, or office-technology channel is preferred
  • Knowledge of ISO 9001 or ISO 27001 documentation is preferred but not required
  • Experience managing contracts, renewals, or compliance workflows
  • Experience with MDF, rebate, or vendor-certification programmes
  • Experience using AI platforms and applying AI to improve processes
  • Highly organised with strong attention to detail
  • Able to manage multiple partners and concurrent requests
  • Accurate when handling pricing, orders, and payouts
  • Strong problem-solving skills
  • Comfortable turning raw CRM data into practical reports

Benefits

  • Competitive salary and benefits package aligned with local market rates and statutory requirements
  • Comprehensive support and training
  • Company laptop
  • Annual leave provided according to local statutory entitlements, with increases based on tenure
  • Pension benefits provided under local requirements after successful probation
  • Life assurance after successful probation, in line with local arrangements
  • Exposure to channel operations, vendor programmes, and business practices across multiple European markets
  • Performance- and impact-based progression opportunities
  • Opportunities to assume broader responsibility across channel operations, vendor management, and business support

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