Adolescent Wellness Academy
Adolescent Wellness Academy
Adolescent Wellness Academy is a healthcare and mental health treatment provider serving teenagers ages 13–17 and their families. Founded in 2015, the academy operates in Broward and Miami-Dade and offers outpatient, intensive outpatient, and therapeutic day programs. Its evidence-based, family-centered care addresses challenges including depression, anxiety, self-harm, and substance abuse, with a focus on helping young people and their families build lasting improvements.

Bilingual Virtual Intake Coordinator - Adolescent Mental Health, Florida Remote

Support English- and Spanish-speaking families with virtual intake, scheduling, and Zoom-based programming for adolescents ages 13–17. Help Florida families coordinate administrative care for teens in a remote mental health program.

Description

  • Assist English- and Spanish-speaking families with intake documents, required forms, scheduling, and program updates
  • Arrange new admission, psychiatric, and IEP appointments while communicating next steps to families and staff
  • Facilitate Zoom sessions by monitoring chat, helping adolescents move between activities, and resolving access, audio, and video issues
  • Keep attendance, census, intake materials, schedules, and other program records accurate and current
  • Answer administrative questions, send reminders, and coordinate information among caregivers, admissions, and clinical teams
  • Complete required same-day documentation and assigned check-ins in accordance with program procedures
  • Alert clinical staff without delay about safety concerns, disclosures, or changes in client behavior
  • Contribute to admissions, virtual group sessions, and daily administration for an adolescent virtual mental health program

Requirements

  • Fluency in English and Spanish, with clear communication skills for working with teens and caregivers in both languages
  • Background in behavioral health, mental health administration, intake, patient services, education, youth services, or a comparable support function
  • Comfort working with adolescents ages 13–17 and participating in virtual group settings
  • Strong capabilities in scheduling, data entry, record maintenance, documentation, and follow-through
  • Working confidence with Zoom, online meeting platforms, and digital administrative systems
  • Calm, welcoming communication style with sound judgment about non-clinical boundaries and when concerns require escalation
  • Ability to work independently while remaining engaged and responsive within a remote team

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