Intellect is a healthcare and wellness SaaS company developing workplace mental health support for organizations and their employees. Its research-backed platform combines self-guided wellbeing programs with access to licensed psychologists, behavioural health coaches, and crisis support, helping people find care through a more accessible and personalized mental health journey. Intellect also gives HR teams tools to support employee wellbeing and address challenges such as anxiety, productivity, and team dynamics. The service is designed for international use, with support available in multiple languages and countries.
Bilingual French-English Crisis Helpline Responder (Gabon, Remote)
Provide remote French-English crisis counseling and de-escalation support across Gabon, Cameroon, and Congo. Assess risk, create safety plans, and coordinate emergency services or referrals when needed.
Description
- Respond to crisis hotline calls with empathy and professionalism
- Deliver evidence-based crisis counseling and de-escalation support
- Assess risk and coordinate emergency services or referrals when necessary
- Keep call records accurate, confidential, and up to date
- Create individualized crisis management and safety plans
- Support clear, effective handovers between shifts
- Devote each shift exclusively to Intellect crisis support services
Requirements
- Master’s degree in Counselling, Counselling Psychology, or Clinical Psychology
- One to three years of paid or volunteer helpline experience
- Demonstrated ability to manage high-risk situations
- Emotional resilience and sound decision-making under pressure
- Fluency in French and English
- Background in mental health or emergency services preferred
- Crisis Intervention or Suicide Prevention training preferred
Benefits
- Flexible scheduling