MSX International
MSX International
MSX International provides consulting and technology-enabled services for the automotive industry. Its work focuses on improving sales performance, strengthening customer engagement, and optimizing vehicle repair operations, including through artificial intelligence. The company helps automotive businesses streamline processes, improve efficiency, and respond to changing needs across the mobility sector.

Automotive Warranty Field Auditor - France

MSX International is seeking a field-based automotive warranty auditor to review dealership warranty files and aftersales processes across France. The role includes conducting concession audits, advising dealer networks, and supporting corrective action plans.

Description

  • Review dealership aftersales operations and verify that repairs and documentation meet required standards
  • Compile case information, schedule field visits, and determine key audit checkpoints
  • Audit repair records, replaced components, and compliance with manufacturer procedures at dealerships
  • Detect process breaches, warranty or invoicing discrepancies, and areas for operational improvement
  • Discuss findings with Warranty and Aftersales Managers and recommend practical corrective measures
  • Partner with the Aftersales Manager to create a roadmap for resolving gaps and improving site performance
  • Present audit conclusions and agreed action plans to dealership leadership
  • Maintain precise reports and provide guidance to agents and dealer-network contacts

Requirements

  • Experience in automotive aftersales, including vehicle maintenance, automotive engineering, quality or audit work, service operations, or aftersales management
  • Solid automotive mechanical and technical expertise for evaluating the consistency of repair documentation
  • Proficiency with workplace IT tools and Excel, including trackers and dashboards
  • Clear communication, training, and diplomacy skills
  • Organized, methodical, and analytical working style
  • Capability to work both autonomously and collaboratively
  • Valid Category B driving licence
  • Willingness to work in the field and travel regularly
  • This position requires automotive technical and process expertise rather than a financial or accounting audit background

Benefits

  • Company car and coverage of travel expenses
  • Paid annual leave plus additional RTT days
  • Health, disability, and life insurance coverage
  • Works council benefits

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