MSX International oferă servicii de consultanță și servicii bazate pe tehnologie pentru industria auto. Activitatea sa se concentrează pe îmbunătățirea performanței vânzărilor, consolidarea interacțiunii cu clienții și optimizarea operațiunilor de reparare a vehiculelor, inclusiv prin utilizarea inteligenței artificiale. Compania ajută firmele din domeniul auto să își simplifice procesele, să își îmbunătățească eficiența și să răspundă nevoilor în schimbare din sectorul mobilității.
Automotive Warranty Field Auditor - France
MSX International is seeking a field-based automotive warranty auditor to review dealership warranty files and aftersales processes across France. The role includes conducting concession audits, advising dealer networks, and supporting corrective action plans.
Franța37.000 € – 41.000 € / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: francezăAuditorDescriere
- Review dealership aftersales operations and verify that repairs and documentation meet required standards
- Compile case information, schedule field visits, and determine key audit checkpoints
- Audit repair records, replaced components, and compliance with manufacturer procedures at dealerships
- Detect process breaches, warranty or invoicing discrepancies, and areas for operational improvement
- Discuss findings with Warranty and Aftersales Managers and recommend practical corrective measures
- Partner with the Aftersales Manager to create a roadmap for resolving gaps and improving site performance
- Present audit conclusions and agreed action plans to dealership leadership
- Maintain precise reports and provide guidance to agents and dealer-network contacts
Cerințe
- Experience in automotive aftersales, including vehicle maintenance, automotive engineering, quality or audit work, service operations, or aftersales management
- Solid automotive mechanical and technical expertise for evaluating the consistency of repair documentation
- Proficiency with workplace IT tools and Excel, including trackers and dashboards
- Clear communication, training, and diplomacy skills
- Organized, methodical, and analytical working style
- Capability to work both autonomously and collaboratively
- Valid Category B driving licence
- Willingness to work in the field and travel regularly
- This position requires automotive technical and process expertise rather than a financial or accounting audit background
Beneficii
- Company car and coverage of travel expenses
- Paid annual leave plus additional RTT days
- Health, disability, and life insurance coverage
- Works council benefits