MSX International
MSX International
MSX International provides consulting and technology-enabled services for the automotive industry. Its work focuses on improving sales performance, strengthening customer engagement, and optimizing vehicle repair operations, including through artificial intelligence. The company helps automotive businesses streamline processes, improve efficiency, and respond to changing needs across the mobility sector.

Automotive Warranty Auditor - Field-Based, France

MSX International is seeking a field-based automotive warranty auditor to review warranty claims and after-sales processes across dealerships in France. The role evaluates compliance, identifies repair and billing anomalies, and supports practical operational improvements.

Description

  • Review after-sales operations and warranty-file compliance across the manufacturer’s French dealership network
  • Evaluate repair work and document management against manufacturer standards
  • Gather relevant data, schedule field visits, and prioritize audit activities
  • Examine repair records, replaced parts, and adherence to manufacturer procedures
  • Detect compliance gaps, billing or claim irregularities, and improvement opportunities
  • Clarify audit findings and give practical guidance to Warranty and After-Sales Managers
  • Work with the After-Sales Manager to develop corrective action plans
  • Present audit findings and agreed action plans to dealership leadership
  • Document activities and address advisory requests from dealers and the wider dealership network

Requirements

  • Background in automotive after-sales, such as vehicle maintenance, automotive mechanics, after-sales engineering, quality auditing, service management, or after-sales leadership
  • Strong mechanical and technical automotive knowledge for evaluating repair and intervention records
  • Comfortable using business software and Excel for tracking and dashboard reporting
  • Clear, diplomatic communication and the ability to explain or teach effectively
  • Careful, methodical, and analytical approach to audit work
  • Able to work independently while collaborating effectively with a team
  • Valid Category B driving licence
  • Willing to work in the field and travel regularly
  • This position concerns automotive technical processes and is not aimed at financial or accounting audit professionals

Benefits

  • Company vehicle and reimbursement of travel expenses
  • Paid annual leave and RTT days
  • Health, disability, and life insurance coverage
  • Works Council (CSE) benefits

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