Spanish Bilingual Client Care Assistant
WSAudiology
Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.
Open
Nayax is a global fintech company serving retailers with cashless payment, management, and customer loyalty solutions. Its platform is designed for unattended retail and supports merchants across more than 62 countries, with the ability to accept over 50 currencies and 80 payment methods. Nayax combines payment processing with consumer engagement tools, loyalty programs, and omnichannel capabilities to help businesses streamline operations and build stronger customer relationships. The company emphasizes customer-focused service and in-house technology development, with teams working on products that support the evolving needs of retail businesses.
Accounts Receivable and Collections Specialist
Manage customer collections, account reconciliations, and month-end accounts receivable activities. Support Nayax’s global cashless payments and business management operations.
Description
- Record customer payments in NetSuite and apply them to invoices.
- Oversee daily collections by tracking outstanding balances, contacting customers, and sending payment reminders.
- Maintain accounts receivable aging reports and follow up on overdue or high-risk balances.
- Resolve discrepancies and invoice disputes with Sales, Operations, and Support.
- Reconcile bank accounts and customer accounts.
- Complete month-end accounts receivable tasks, including adjustment entries and input for the doubtful accounts allowance.
- Prepare management reports and collection forecasts.
- Create and update customer records and payment terms.
- Assist external auditors and accountants during audit periods.
- Identify process improvements and introduce automation within accounts receivable.
Requirements
- Bring at least 2–3 years of experience in a similar accounts receivable or collections role.
- Have a bookkeeping qualification or have studied accounting.
- Have hands-on experience with NetSuite.
- Use Excel at an advanced level, including VLOOKUP/XLOOKUP and Pivot Tables.
- Communicate fluently in written and spoken English.
- Have experience with multiple currencies and a basic understanding of foreign exchange differences.
- International customer collections experience is preferred.
- Experience in a technology, SaaS, or payments company is preferred.
- Experience with BI tools or automated reporting is preferred.
- Additional language skills are preferred.
- Communicate effectively and negotiate firmly yet politely.
- Show strong attention to detail, accuracy, and confidence working with numbers.
- Work effectively under pressure and meet deadlines, especially during month-end close.
- Be proactive, self-motivated, and a collaborative team member.
- Stay organized while managing several tasks in parallel.
Benefits
- Full-time employment.
- Hybrid work arrangement, as stated in the posting header.
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