University of Toronto Entrepreneurship is the University of Toronto division dedicated to advancing entrepreneurship and innovation across its student and faculty community. Through entrepreneurship programs, practical resources, and research-oriented support, it helps participants explore ideas, develop ventures, and connect with the wider startup ecosystem. Its work sits at the intersection of education, enterprise, and social impact, fostering collaboration and building the capabilities needed to turn research and new concepts into meaningful initiatives.
ATS Business Analyst and Exam Officer - Toronto Onsite
Support accommodated examinations at the University of Toronto by improving testing systems, coordinating adaptive technology, and delivering student accommodations.
Description
- Provide technical, back-end, and business analysis support for Accommodated Testing Services
- Assess and document business requirements while contributing to business systems development
- Perform quality assurance reviews and maintain accurate information across digital platforms
- Research and deploy adaptive technology for accommodated examinations
- Evaluate existing systems and design technical improvements
- Deliver plans and process enhancements for exam administration
- Coordinate student accommodation requirements and arrange online or remote exam accommodations
- Address complaints and exam issues, escalating unresolved matters when appropriate
- Work with instructors, students, and campus partners to develop workable solutions
- Assist with front-line service during high-volume periods
- Prepare and revise print and digital communications
- Keep current with relevant policies, procedures, regulations, and emerging technology
- Provide orientation on work procedures and established practices
Requirements
- Bachelor’s degree or an equivalent combination of education and experience
- At least four years of relevant experience in a high-volume, detail-focused front-line service setting
- Professional experience in accommodated testing and examination services
- Experience using academic and examination platforms such as Quercus, Crowdmark, ProctorU, CIS, and ROSI
- Practical experience with adaptive technology
- Ability to independently troubleshoot technical problems and support technology requirements
- Demonstrated change-management experience
- Experience orienting colleagues or stakeholders to work procedures and practices
- Knowledge of academic accommodations, with experience supporting accommodations or accommodated tests and examinations
- Advanced Microsoft Office skills, including Word, Excel macros, PowerPoint, Outlook, and mail merges
- Strong oral and written communication skills
- Excellent customer service and interpersonal abilities, including negotiation, de-escalation, and conflict resolution
- Ability to establish and sustain constructive relationships with key stakeholders
- Ability to work independently, resolve issues within the role’s remit, and escalate matters when necessary
Benefits
- Annual salary step progression
- Term appointment running from November 2, 2026 through April 21, 2028
- Full-time schedule
- Applications are encouraged from Indigenous, Black, racialized, and 2SLGBTQ+ communities, people with disabilities, and other equity-deserving groups
- Accessibility support is available during the application and hiring process
- Optional confidential Diversity Survey