Diebold Nixdorf
Diebold Nixdorf
Diebold Nixdorf develops technology for banks, retailers, and grocers, helping them modernize customer experiences and day-to-day operations. Its portfolio includes scalable, AI-enabled solutions, support platforms, and services designed to respond to changing demands across financial services and retail. The company also emphasizes sustainability and broader access to financial services through more efficient, environmentally conscious technology.

Associate Field Service Technician - Philippines (Remote)

Support Diebold Nixdorf banking and retail technology in the field. Install, troubleshoot, repair, maintain, and explain deployed hardware and software to customers.

Description

  • Install, troubleshoot, and maintain product and component hardware and software, primarily at customer sites
  • Complete scheduled inspections, cleaning, and related service activities
  • Carry out minor product repairs within the assigned territory
  • Verify product operation, resolve issues, or escalate them according to established procedures
  • Schedule service visits and complete the required documentation
  • Work with customers to support service satisfaction and understanding of product functionality
  • Diagnose hardware and software failures with appropriate diagnostic tools
  • Complete repairs at the component level
  • Clean and adjust mechanical components
  • Configure and install applicable software
  • Conduct preventive-maintenance checks and replenish consumables
  • Install, relocate, add, modify, and remove hardware and software products
  • Train customers to use installed hardware and software
  • Attend hardware and software training
  • Contribute to initiatives supporting agreed key performance indicators
  • Support special projects as assigned

Requirements

  • Required education or equivalent professional experience
  • At least 1–2 years of relevant field service experience, or an equivalent combination of education and experience
  • Strong written and verbal communication skills
  • A valid driver's license and driving record meeting Diebold Nixdorf fleet requirements

Benefits

  • Equal opportunity employer
  • Commitment to diversity and nondiscrimination

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