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Inbound Telesales Representative – Madrid Hybrid
Hybrid inbound telesales role with Henry Schein in Madrid, supporting customers of a dental products and services distributor. The position covers inbound and outbound sales, customer support, order processing, and opportunities for account growth.
विवरण
- Use inbound and outbound prospecting strategies to identify, contact, and qualify prospective and existing customers
- Present products and services clearly, professionally, and according to each customer’s needs
- Use active listening and analysis to understand customer requirements and guide opportunities through to sale completion
- Serve as the primary customer contact while providing attentive, professional, high-quality service
- Answer questions about the company, its products, and its services
- Handle objections and service issues professionally
- Process orders and transactions accurately
- Keep customer and operational information current in internal management tools
- Meet and exceed established sales targets
- Identify upselling and cross-selling opportunities
- Work with specialized teams when needed
- Pursue ongoing professional development and stay current on products, the market, and sales techniques
आवश्यकताएँ
- Authorization to work in Spain
- Availability to work from Madrid in a hybrid arrangement with 50% office-based and 50% remote work
- At least one year of experience in sales, commercial service, or customer service
- Training or experience in the dental sector, such as dental hygiene, dental clinic assistance, dental prosthetics, or a similar field
- Regular use of digital tools, including CRM systems and Microsoft Office
- Excellent communication, customer focus, organizational skills, and a proactive approach
- Interest in continuous learning and a results-oriented mindset
- Availability for an approximately one-year long-term sick-leave replacement contract
- Availability to work Monday through Friday from 15:00 to 19:00
लाभ
- 24 working days of annual leave
- Additional days off on December 24, December 31, and the employee’s birthday
- Hybrid work arrangement with 50% remote work, alternating one week at home and one week in the office
- Access to health insurance through a flexible compensation plan with no copayments or waiting periods
- Specialized ongoing training
- Professional development plan tailored to the employee’s progression
- Dynamic, collaborative, and inclusive work environment
- Annual variable bonus of up to €1,500 linked to target achievement
- 30-hour workweek
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