Henry Schein
Henry Schein
Henry Schein is a global healthcare company serving medical and dental providers with products and services designed to support modern practice operations. Its offering spans practice management software, large equipment, and technology services, combining healthcare expertise with operational and digital solutions. Founded in 1932, Henry Schein continues to grow through innovation and strategic expansion across its global operations, with a focus on improving health and expanding access to care.

Inbound Telesales Representative – Madrid Hybrid

Hybrid inbound telesales role with Henry Schein in Madrid, supporting customers of a dental products and services distributor. The position covers inbound and outbound sales, customer support, order processing, and opportunities for account growth.

Description

  • Use inbound and outbound prospecting strategies to identify, contact, and qualify prospective and existing customers
  • Present products and services clearly, professionally, and according to each customer’s needs
  • Use active listening and analysis to understand customer requirements and guide opportunities through to sale completion
  • Serve as the primary customer contact while providing attentive, professional, high-quality service
  • Answer questions about the company, its products, and its services
  • Handle objections and service issues professionally
  • Process orders and transactions accurately
  • Keep customer and operational information current in internal management tools
  • Meet and exceed established sales targets
  • Identify upselling and cross-selling opportunities
  • Work with specialized teams when needed
  • Pursue ongoing professional development and stay current on products, the market, and sales techniques

Requirements

  • Authorization to work in Spain
  • Availability to work from Madrid in a hybrid arrangement with 50% office-based and 50% remote work
  • At least one year of experience in sales, commercial service, or customer service
  • Training or experience in the dental sector, such as dental hygiene, dental clinic assistance, dental prosthetics, or a similar field
  • Regular use of digital tools, including CRM systems and Microsoft Office
  • Excellent communication, customer focus, organizational skills, and a proactive approach
  • Interest in continuous learning and a results-oriented mindset
  • Availability for an approximately one-year long-term sick-leave replacement contract
  • Availability to work Monday through Friday from 15:00 to 19:00

Benefits

  • 24 working days of annual leave
  • Additional days off on December 24, December 31, and the employee’s birthday
  • Hybrid work arrangement with 50% remote work, alternating one week at home and one week in the office
  • Access to health insurance through a flexible compensation plan with no copayments or waiting periods
  • Specialized ongoing training
  • Professional development plan tailored to the employee’s progression
  • Dynamic, collaborative, and inclusive work environment
  • Annual variable bonus of up to €1,500 linked to target achievement
  • 30-hour workweek

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