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Chief Technology Officer — Remote, Florida
Lead enterprise technology, AI, CRM, security, data, and proprietary platform strategy for 321 The Agency. Own the technology organization, architecture, partnerships, and innovation agenda supporting agency growth.
विवरण
- Set and lead the agency’s long-term technology strategy in line with growth objectives, service offerings, and market position
- Join the executive leadership team and help shape company strategy, annual plans, and significant business decisions
- Manage the technology budget across platforms, licenses, infrastructure, and staffing, with clear expectations for return on investment
- Direct build, buy, or partner evaluations for major technology platforms and capabilities
- Present technology performance, risks, and investment results to owners and, when applicable, investors or the board
- Build and scale the technology function, including the Director of Technology and teams responsible for CRM and MarTech, integrations, data, AI, and systems administration
- Create the organizational design, leadership structure, and hiring roadmap required for continued growth
- Establish the culture, engineering standards, and operating practices for developing, delivering, and supporting technology
- Coach technology leaders and strengthen succession planning and career development
- Provide executive technology direction for 321 AIM, with responsibility for architecture, scalability, reliability, and roadmap priorities
- Turn repeatable agency solutions, data assets, and automations into proprietary products, platforms, or productized services
- Oversee product delivery disciplines, including requirements definition, release management, quality assurance, and technical documentation
- Safeguard and expand the agency’s technology intellectual property
- Define the enterprise AI strategy and oversee responsible adoption and governance
- Assess and implement emerging technologies that can create service lines, improve margins, or enhance client results
- Work with department leaders to apply AI across creative, paid media, CRM, reporting, and agency operations
- Own enterprise architecture spanning internal systems, client platforms, data infrastructure, and integrations
- Direct the information security program, including policies, access controls, vendor risk, incident response, and continuity planning
- Ensure agency and client technology satisfies applicable regulatory and contractual obligations, including HIPAA, business associate agreements, TCPA, GDPR, and CCPA
- Advance the agency toward formal security and compliance standards such as SOC 2
- Set the data strategy and oversee measurement and attribution infrastructure
- Develop the data foundation for performance-based pricing, benchmarking, and predictive intelligence
- Act as the senior technology representative for clients, partners, and prospective customers
- Lead the technology positioning for new-business pitches, RFPs, and strategic client engagements
- Develop and manage strategic relationships with High Level, Salesforce, HubSpot, Google, and Meta
- Conduct technical due diligence for partnerships, acquisitions, and major client engagements
आवश्यकताएँ
- Bring 12 or more years of technology leadership experience, with substantial expertise in MarTech, CRM architecture, data infrastructure, and platform or product development; agency, MarTech, or SaaS experience is strongly preferred
- Have at least five years of executive or senior technology leadership experience, including responsibility for building and scaling multiple teams
- Demonstrate success defining technology strategy and producing measurable business outcomes such as revenue growth, improved margins, or new product lines
- Show experience taking proprietary platforms or software products from architecture and roadmap through launch and scale
- Possess deep knowledge of CRM and marketing automation ecosystems; High Level is strongly preferred, with Salesforce, Salesforce Marketing Cloud, and HubSpot also valued
- Understand enterprise architecture, cloud infrastructure across AWS, Google Cloud, or Azure, APIs, integrations, and data platforms
- Have led security and compliance programs in regulated environments, including HIPAA; SOC 2 or comparable framework experience is strongly preferred
- Demonstrate leadership in AI strategy and adoption, including LLM-powered products or workflows, with sound governance judgment
- Have managed technology budgets, vendor strategy, and build-versus-buy decisions
- Communicate technology strategy clearly and credibly with owners, investors, boards, and enterprise clients
- Be comfortable working remotely in a fast-growing, multi-client environment with competing priorities
- Hold a bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or offer equivalent demonstrated experience; an advanced degree is a plus
लाभ
- Work fully remotely from the United States
- Use a flexible schedule with designated core collaboration hours
- Receive paid time off and agency-observed holidays
- Access a budget for professional development and platforms or tools
- Join a collaborative, AI-focused culture centered on innovation and ongoing learning
- Help shape technology strategy and proprietary platforms at a high-growth agency spanning performance marketing and MarTech
- Eligible for an executive performance bonus
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