Columbia Machine, Inc.
Columbia Machine, Inc.
Columbia Machine, Inc. proiectează, produce și asigură servicii pentru echipamente industriale grele destinate industriilor produselor din beton și manipulării materialelor. Portofoliul companiei include sisteme de dozare și amestecare, echipamente și matrițe pentru produse din beton, paletizatoare mecanice și robotizate, stații de transfer al încărcăturii și soluții de ambalare în saci. Compania oferă, de asemenea, clienților industriali piese de schimb, servicii, integrarea sistemelor și comenzi online de piese, susținând lanțurile globale de aprovizionare din construcții și producție.

Field Service Technician – Colorado (Remote)

Provide field-based technical support for Columbia PSI’s automated bagging and palletizing systems. Diagnose PLC, electrical, and mechanical issues during customer installations, commissioning, and service visits.

Descriere

  • Support customers through the installation, commissioning, and servicing of automated bagging and palletizing equipment
  • Deliver customer assistance in person, by phone, and through email
  • Handle service requests and diagnose equipment issues both remotely and at customer sites
  • Train customers on equipment operation and safety functions
  • Coordinate local electricians, assemblers, and welders during installation work
  • Verify that equipment operates correctly and safely
  • Test local inputs and outputs, devices, control interlocks, and alarms
  • Carry out service trips safely, efficiently, and within the assigned schedule
  • Give sales representatives technical guidance, upgrade options, and parts recommendations
  • Prepare service documentation and expense reports
  • Record project progress, field changes, safety concerns, processes, procedures, and service-manual feedback
  • Use SugarCRM to track customer relationships, solutions, service-trip reports, tasks, and status updates
  • Address internal and external customer-service needs and escalate unmet expectations
  • Provide technical assistance outside regular working hours
  • Contribute to continuous-improvement initiatives and cross-functional teams
  • Keep technical and professional knowledge current through industry networks, societies, workshops, and publications
  • Support team objectives and complete other assigned responsibilities

Cerințe

  • A high school diploma or GED is required
  • Three to five years of relevant experience
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • Experience using SugarCRM
  • PLC troubleshooting skills, including program editing and network connections
  • Working knowledge of RSLogix and CompactLogix
  • ControlLogix PLC programming experience
  • Experience with PanelView and PanelMate
  • Motion-control knowledge
  • Strong electrical knowledge and a systematic approach to troubleshooting
  • Strong technical aptitude and careful attention to detail
  • A valid driver’s license and a driving record that does not meet high-risk-driver criteria
  • Ability to travel to airports and customer facilities using a personal, leased, or rented vehicle
  • English proficiency; Spanish is an advantage
  • Willingness to travel frequently, up to 75%
  • Ability to satisfactorily perform all essential duties
  • Completion of applicable SOP and SWI training and participation in the knowledge base

Beneficii

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Prescription drug coverage
  • Life insurance
  • Flexible spending accounts
  • Short- and long-term disability coverage
  • 401(k) plan
  • Incentive compensation
  • Paid holidays
  • Paid time off
  • Tuition reimbursement
  • 401(k) matching
  • Employee assistance program
  • Professional development assistance
  • Employee referral program
  • Eight-hour shifts
  • Day shifts
  • Monday through Friday

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