Columbia Machine, Inc.
Columbia Machine, Inc.
Columbia Machine, Inc. कंक्रीट उत्पादों और सामग्री-हैंडलिंग उद्योगों के लिए भारी औद्योगिक उपकरणों का डिज़ाइन, निर्माण और सर्विसिंग करती है। इसके पोर्टफोलियो में बैचिंग और मिक्सिंग प्रणालियाँ, कंक्रीट उत्पादों के उपकरण और मोल्ड, यांत्रिक और रोबोटिक पैलेटाइज़र, लोड ट्रांसफर स्टेशन तथा बैगिंग समाधान शामिल हैं। कंपनी वैश्विक निर्माण और विनिर्माण आपूर्ति शृंखलाओं में औद्योगिक ग्राहकों को पुर्ज़ों, सेवा, सिस्टम इंटीग्रेशन और ऑनलाइन पुर्ज़े ऑर्डर करने की सुविधा भी प्रदान करती है।

Field Service Technician – Colorado (Remote)

Provide field-based technical support for Columbia PSI’s automated bagging and palletizing systems. Diagnose PLC, electrical, and mechanical issues during customer installations, commissioning, and service visits.

विवरण

  • Support customers through the installation, commissioning, and servicing of automated bagging and palletizing equipment
  • Deliver customer assistance in person, by phone, and through email
  • Handle service requests and diagnose equipment issues both remotely and at customer sites
  • Train customers on equipment operation and safety functions
  • Coordinate local electricians, assemblers, and welders during installation work
  • Verify that equipment operates correctly and safely
  • Test local inputs and outputs, devices, control interlocks, and alarms
  • Carry out service trips safely, efficiently, and within the assigned schedule
  • Give sales representatives technical guidance, upgrade options, and parts recommendations
  • Prepare service documentation and expense reports
  • Record project progress, field changes, safety concerns, processes, procedures, and service-manual feedback
  • Use SugarCRM to track customer relationships, solutions, service-trip reports, tasks, and status updates
  • Address internal and external customer-service needs and escalate unmet expectations
  • Provide technical assistance outside regular working hours
  • Contribute to continuous-improvement initiatives and cross-functional teams
  • Keep technical and professional knowledge current through industry networks, societies, workshops, and publications
  • Support team objectives and complete other assigned responsibilities

आवश्यकताएँ

  • A high school diploma or GED is required
  • Three to five years of relevant experience
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • Experience using SugarCRM
  • PLC troubleshooting skills, including program editing and network connections
  • Working knowledge of RSLogix and CompactLogix
  • ControlLogix PLC programming experience
  • Experience with PanelView and PanelMate
  • Motion-control knowledge
  • Strong electrical knowledge and a systematic approach to troubleshooting
  • Strong technical aptitude and careful attention to detail
  • A valid driver’s license and a driving record that does not meet high-risk-driver criteria
  • Ability to travel to airports and customer facilities using a personal, leased, or rented vehicle
  • English proficiency; Spanish is an advantage
  • Willingness to travel frequently, up to 75%
  • Ability to satisfactorily perform all essential duties
  • Completion of applicable SOP and SWI training and participation in the knowledge base

लाभ

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Prescription drug coverage
  • Life insurance
  • Flexible spending accounts
  • Short- and long-term disability coverage
  • 401(k) plan
  • Incentive compensation
  • Paid holidays
  • Paid time off
  • Tuition reimbursement
  • 401(k) matching
  • Employee assistance program
  • Professional development assistance
  • Employee referral program
  • Eight-hour shifts
  • Day shifts
  • Monday through Friday

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