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Hiscox
Hiscox
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsigurăriB2BFinanțe
Hiscox este o companie de asigurări specializată, care oferă servicii atât companiilor, cât și persoanelor fizice, cu acoperiri concepute pentru riscuri complexe și neobișnuite. Oferta sa include reasigurare, asigurări pentru artă și clienți privați, acoperiri specializate și pentru proprietăți, precum și produse directe pentru nevoi personale, locuințe, activități comerciale, călătorii și evenimente. Cu rădăcini care datează din 1901, Hiscox îmbină expertiza în asigurări cu accentul pus pe un serviciu prompt pentru clienți în cadrul operațiunilor sale internaționale.
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Locurile de muncă ale companiei

Claims Program Specialist

Deliver claims training, develop learning resources, and support claims operations at Hiscox. The role covers onboarding, payment processing, workflow improvements, and adoption of claims systems and tools.

USStatele Unite ale AmericiiAZArizonaCTConnecticutILIllinoisMAMassachusettsNYNew York
60.000 $ – 80.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăGeneralSpecialist programe

Descriere

  • Lead classroom and virtual training on claims systems, payment procedures, workflows, business processes, technology adoption, best practices, and operational changes.
  • Help deliver parts of the new hire onboarding program.
  • Create and update training curricula, job aids, reference guides, and operational documentation.
  • Turn repeatable training into self-service resources such as e-learning modules, videos, quick guides, and process materials.
  • Help implement and drive adoption of claims tools, technologies, and operational initiatives.
  • Arrange training schedules and logistics, track attendance, and report completion.
  • Review learner feedback and suggest improvements to training content and delivery.
  • Maintain and improve Claims LaunchPad and other learning resources.
  • Keep training materials accurate, up to date, and easy to navigate.
  • Support training reports, content governance, version control, and completion tracking.
  • Coordinate content updates prompted by process changes, quality findings, compliance needs, or technology enhancements.
  • Process claim payments and related financial transactions.
  • Carry out assigned technical and administrative support duties.
  • Help Claims Professionals complete workflows and operational tasks.
  • Contribute to claims efficiency initiatives and operational improvements.
  • Maintain accuracy and quality standards in technical support work.
  • Work with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts.

Cerințe

  • Experience in property and casualty insurance, claims operations, or a related business setting.
  • Working knowledge of claims systems, workflows, business processes, and operating procedures.
  • Strong communication and presentation abilities.
  • Strong organizational and project coordination skills.
  • Ability to learn technical concepts, systems, and processes and explain them clearly.
  • Proficiency with Microsoft Office tools, including PowerPoint, Excel, Teams, and SharePoint.
  • Ability to handle competing priorities and deadlines in a fast-paced setting.
  • Preferred: Experience delivering training, onboarding, coaching, mentoring, or knowledge transfer.
  • Preferred: Experience creating training materials, job aids, e-learning, or reference documents.
  • Preferred: Familiarity with learning management systems, SharePoint, or knowledge management platforms.
  • Preferred: Experience supporting operational change management or technology implementations.

Beneficii

  • Competitive salary and performance-based bonus tied to individual and company results.
  • 401(k) plan with competitive company matching.
  • Health, vision, dental, and flexible spending account plans, including medical, limited-purpose, and dependent-care options.
  • Company-paid group term life, short-term disability, and long-term disability coverage.
  • Paid parental leave.
  • Four-week paid sabbatical after each five years of service.
  • Financial adoption assistance and medical travel reimbursement programs.
  • Annual reimbursement of up to $600 for a health club membership or fitness program fees.
  • Health and wellness program.
  • Creative, values-driven workplace culture.
  • Modern, open office spaces.
  • Complimentary drinks.

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