Manitoba Public Insurance este o corporație a guvernului provincial din Manitoba, care răspunde nevoilor provinciei în domeniul asigurării vehiculelor și al transporturilor. Serviciile sale includ asigurarea vehiculelor, licențierea conducătorilor auto și înmatricularea vehiculelor, precum și inițiative pentru siguranța rutieră și gestionarea daunelor asociate vehiculelor. Organizația îi ajută pe locuitori să respecte cerințele provinciale privind autovehiculele și sprijină administrarea serviciilor de transport în întreaga provincie Manitoba.
Bilingual French-English Service Centre Representative – Portage la Prairie
Provide bilingual, face-to-face customer service for Manitoba Public Insurance licence, claims, testing, payment, and related services at the Portage la Prairie service centre.
Descriere
- Deliver face-to-face support for Manitoba Public Insurance products, services, claims-related matters, and policies
- Sell and issue MPI products and services
- Issue, renew, and update driver’s licences
- Conduct Canada-wide searches in the Driver Licence System (zScope)
- Issue driving-in-force letters, conditional licences, permits, and suspension notices
- Explain licence suspensions, renewal-refusal regulations, Graduated Driver Licensing, Driver Education Student Programs, licence-class requirements, and the Driver Safety Rating system
- Create and schedule testing appointments while collecting payments
- Verify customer identities and conduct vision tests
- Administer electronic and oral knowledge tests and explain errors
- Assist from the trailing vehicle during motorcycle road tests where offered
- Sell vehicle safety supplies, including inspection certificates, safety decals, and BIICs
- Administer salesperson and dealer tests
- Register and schedule customers for Driver Z classes and collect payments
- Explain Driver Z, parental consent, cancellation, and refund procedures
- Reschedule estimate and adjuster appointments
- Print and witness Total Loss documents and complete related IWS transactions
- Witness documents requiring a witness or Commissioner for Oaths
- Issue GST refunds and receive payments
- Receive, scan, and upload claims documents into CARS, then notify adjusters
- Provide customers with program information
- Schedule interview appointments and collect fees
- Capture customer photos and signatures, enter birth-certificate information, and scan identity documents
Cerințe
- High school diploma or equivalent
- Three years of customer service and administrative office experience
- Intermediate 2 oral French proficiency is required
- Intermediate 2 French proficiency in both oral and written communication
- Valid driver’s licence
- For employees performing enhanced identity interview duties, correctable visual acuity of 20/20 and no colour blindness
- Customer service or business-related coursework is an asset
- Experience with MPI products and services is an asset
Beneficii
- Flexible health, dental, and vision plans
- Health spending account
- Travel health coverage
- Extended health coverage, including ambulance, massage, and physiotherapy services
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave for short-term disability
- Long-term disability coverage
- Vacation entitlement
- Maternity, parental, and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental health programming
- Discounted gym memberships and wellness account
- Employee recognition and rewards
- In-house training
- Professional development opportunities
- Educational assistance program
- Workplace safety, health, and related policies and programs
- Technical expertise and assistance supporting employee safety and health activities