LoanCare services mortgage loans, helping homeowners manage their accounts through payment processing, customer support, and loss mitigation assistance. Its work spans the ongoing administration of mortgage payments and support for borrowers facing financial difficulties. The company’s profile identifies a team of 1,001–5,000 employees; no specific hiring context is provided.
Remote Special Products Administrator I
Process specialized mortgage loan requests, including subordinations, releases, and assumptions, in this remote LoanCare role. Support mortgage subservicing operations while meeting departmental quality standards.
Aprašymas
- Evaluate specialized requests under investor and client procedures
- Gather and review documentation for subordinations, easements, partial releases, assumptions, adjustable-rate mortgages, buydowns, balloon loans, and other specialized requests
- Review internal requests and respond or escalate based on departmental requirements
- Help uphold quality standards for outgoing correspondence
- Complete work within required timelines and standards
- Carry out other assigned duties
Reikalavimai
- High school diploma or equivalent
- Strong spoken and written communication skills
- Able to work independently, manage multiple tasks, and stay organized
- Able to adapt productively to change
- Analytical thinking and problem-solving skills
- Proficiency with Microsoft Office products
- One to two years of mortgage servicing experience preferred
- Knowledge of ICE mortgage servicing systems preferred
- Knowledge of HELOC, SCRA, or Special Loans workstations preferred
- A quiet, private workspace at home
- High-speed internet with at least 25 Mbps download and 10 Mbps upload speeds
- Availability during regular business hours, with early, late, or weekend hours as needed
- Willingness to work overtime when needed
Privalumai
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- 401(k) plan with employer matching
- Employee stock purchase plan
- Mental health resources, including a free Calm membership
- Wellness programs supporting physical and emotional well-being
- Employee recognition programs
- Gym membership discounts
- Pet insurance discounts
- Employee purchasing programs
- Tuition reimbursement
- Remote-work equipment provided as needed
- Flexible remote work