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Field Service Technician, Injection Molding (Maryland)
Install, troubleshoot, and repair ENGEL injection molding machines and robots at customer sites. Train customers and coordinate equipment issue resolution across service teams.
Aprašymas
- Provide field service at customer sites
- Install and maintain injection molding equipment
- Troubleshoot and repair injection molding machines and robots
- Test and inspect mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Calibrate equipment to improve performance
- Install software and hardware
- Check equipment safety
- Explain equipment and proper operation to customers
- Resolve customer issues, including ordering and installing replacement parts
- Diagnose control system faults and plan machine repairs
- Train service technicians and customer operators in system maintenance and safe operation
- Coordinate with Central Service, Manufacturing, and the Parts Center to resolve field problems
- Send regular written reports to the Service Manager
Reikalavimai
- High school diploma required
- An associate or bachelor’s degree is preferred
- At least five years of injection molding troubleshooting or processing experience, or prior work as a field service injection molding technician or service engineer
- Read blueprints and schematics to troubleshoot electrical, electronic, hydraulic, and mechanical systems
- Experience working with injection molding machines
- Broad knowledge of electrical, mechanical, hydraulic, and computer systems
- Ability to provide basic training to customers and employees
- Knowledge of injection molding processes
- Ability to troubleshoot systematically
- Knowledge of microprocessor programming
- Knowledge of PET, polypropylene, polyethylene, styrene, and other common materials
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle difficult or dissatisfied customers with tact and diplomacy
- Positive, team-oriented approach
- Familiarity with ENGEL machines and robots preferred
- Ability to use internal resources effectively to resolve customer issues
- Ability to work independently with limited back-office support
- Valid passport required
- Valid driver’s license in good standing that includes REAL ID required
Privalumai
- Health, dental, and vision insurance starting on the first day of employment
- 401(k) plan with employer match
- More than three weeks of paid time off
- Employer-paid life insurance
- Short-term and long-term disability coverage
- Employee-focused work environment
- Vehicle program with monthly stipend and mileage reimbursement
- $75 daily per diem for road travel
- Tool reimbursement
- Cell phone provided
- Laptop provided
- Occasional optional weekend travel
- Employer contribution to a health savings account
- Dependent care and health flexible spending accounts
- Paid vacation
- Paid holidays
- Competitive total compensation package