ENGEL автомобиль жасау, құрылыс және консалтинг салаларындағы клиенттеріне озық техникалық шешімдер ұсынады. Оның цифрлық платформалары клиенттермен өзара әрекеттесуді, техникалық қызметтерді, ақпаратқа қолжетімділікті және онлайн мүмкіндіктерді қолдайды, сондай-ақ пайдаланушы тәжірибесін, талдауды және маркетингтік операцияларды басқаруға көмектесетін құралдарды ұсынады.
Field Service Technician, Injection Molding (Maryland)
Install, troubleshoot, and repair ENGEL injection molding machines and robots at customer sites. Train customers and coordinate equipment issue resolution across service teams.
Сипаттама
- Provide field service at customer sites
- Install and maintain injection molding equipment
- Troubleshoot and repair injection molding machines and robots
- Test and inspect mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Calibrate equipment to improve performance
- Install software and hardware
- Check equipment safety
- Explain equipment and proper operation to customers
- Resolve customer issues, including ordering and installing replacement parts
- Diagnose control system faults and plan machine repairs
- Train service technicians and customer operators in system maintenance and safe operation
- Coordinate with Central Service, Manufacturing, and the Parts Center to resolve field problems
- Send regular written reports to the Service Manager
Талаптар
- High school diploma required
- An associate or bachelor’s degree is preferred
- At least five years of injection molding troubleshooting or processing experience, or prior work as a field service injection molding technician or service engineer
- Read blueprints and schematics to troubleshoot electrical, electronic, hydraulic, and mechanical systems
- Experience working with injection molding machines
- Broad knowledge of electrical, mechanical, hydraulic, and computer systems
- Ability to provide basic training to customers and employees
- Knowledge of injection molding processes
- Ability to troubleshoot systematically
- Knowledge of microprocessor programming
- Knowledge of PET, polypropylene, polyethylene, styrene, and other common materials
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle difficult or dissatisfied customers with tact and diplomacy
- Positive, team-oriented approach
- Familiarity with ENGEL machines and robots preferred
- Ability to use internal resources effectively to resolve customer issues
- Ability to work independently with limited back-office support
- Valid passport required
- Valid driver’s license in good standing that includes REAL ID required
Артықшылықтар
- Health, dental, and vision insurance starting on the first day of employment
- 401(k) plan with employer match
- More than three weeks of paid time off
- Employer-paid life insurance
- Short-term and long-term disability coverage
- Employee-focused work environment
- Vehicle program with monthly stipend and mileage reimbursement
- $75 daily per diem for road travel
- Tool reimbursement
- Cell phone provided
- Laptop provided
- Occasional optional weekend travel
- Employer contribution to a health savings account
- Dependent care and health flexible spending accounts
- Paid vacation
- Paid holidays
- Competitive total compensation package