NetFoundry
NetFoundry
NetFoundry таратылған орталарда қолданбаларды, деректерді, құрылғыларды және пайдаланушыларды қауіпсіз байланыстыратын нөлдік сенім желілік шешімдерін әзірлейді. Оның платформасы Ziti архитектурасын пайдаланып, бағдарламалық жасақтама жеткізушілеріне, қызмет жеткізушілеріне және ақылды өнім өндірушілеріне дәстүрлі VPN-дерге сүйенбей, жеке қабаттас желілерді құрып, ауқымын кеңейтуге көмектеседі. Компания басқаруға ыңғайлы әрі төзімді байланыс арқылы желі қауіпсіздігін, операциялық бақылауды, талаптарға сәйкестікті және деректерді қорғауды жақсартуға бағытталған.

Technical Support Engineer - India Remote

Provide remote technical support from India for NetFoundry’s zero-trust cloud networking platform. Troubleshoot SDN, cloud networking, and security issues while supporting SLA-driven operations.

Сипаттама

  • Resolve service issues that affect customer experience
  • Support, maintain, and improve the customer experience
  • Resolve or escalate incidents, problems, and service requests according to established procedures
  • Track incidents and drive them through to resolution in line with SLA and quality standards
  • Provide technical support for NetFoundry’s zero-trust network-as-a-service platform
  • Carry out network operations support and remediation activities
  • Work in a fast-paced, high-performance startup environment within a globally distributed team

Талаптар

  • A bachelor’s degree in engineering or computer science is required or preferred
  • 0–2 years of experience in network operations and troubleshooting
  • 0–2 years of experience configuring or administering software-defined networks, cloud networking, security products, or cloud-native security solutions
  • Clear understanding of software-defined networking concepts, solution design, deployment, and troubleshooting
  • Working knowledge of firewalls, access control lists, and cloud network security across AWS, Azure, or GCP
  • Working knowledge of AWS, Azure, or GCP services such as virtual machines, VPCs, network gateways, and storage
  • Willingness to work in a 24/7/365 operation with rotating APAC, EMEA, and US shifts
  • Excellent written, verbal, and presentation skills
  • Certifications in Azure, AWS, GCP, SDN, Python, Ansible, or Terraform are preferred
  • Knowledge of AI and prompt writing for tools such as Claude
  • Strong software-defined networking and cloud security experience with SD-WAN or cloud-based security solution providers is preferred
  • Scripting knowledge in Python or Ansible, plus familiarity with Jenkins and Terraform, is an advantage
  • Good understanding of incident, change, and problem management processes
  • Experience working within a globally distributed team

Артықшылықтар

  • Fully remote work with flexible hours
  • Employer-paid comprehensive health coverage, including parent coverage, plus expanded well-being benefits
  • Employer-paid life and accidental death and dismemberment insurance
  • Paid holidays
  • Unlimited paid time off
  • Technology stipend
  • Electronics allowance
  • SWAG allowance
  • Learning and development budget

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