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Independence Pet Group
Independence Pet Group
1,001 – 5,000 Employees
B2CInsuranceWellness
Independence Pet Group is a North American pet insurance and services organization serving more than 800,000 pets across the United States and Canada. The company develops insurance products and services designed to support pets throughout their lives, including underwriting options, turnkey solutions for partners, and consumer-facing coverage. Through its portfolio of pet insurance brands, Independence Pet Group works across insurance, consumer services, and pet wellness to help strengthen the relationship between pets and their owners.
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Technical Business Systems Analyst - Cleveland Hybrid

Independence Pet Group is seeking a Technical Business Systems Analyst to convert business needs into technical specifications for pet health insurance systems. The role supports web applications, testing, validation, and business rules.

USUnited StatesOHOhio
$74,122 – $92,653 / year
HybridFull-timeMiddleSeniorEnglish RequiredBusiness Analyst

Description

  • Research business needs through interviews and analysis, then convert findings into specifications for technical projects.
  • Provide internal technical support while overseeing web-based services and customer support operations.
  • Validate requirements to confirm they address stakeholder needs.
  • Work with end users and business stakeholders to document and communicate business requirements.
  • Turn product vision into detailed specifications for the development team.
  • Present user requirements, functional and technical specifications, and process flow diagrams to developers.
  • Handle additional duties and responsibilities as assigned.

Requirements

  • At least three years of professional experience as a business analyst or in business support.
  • Strong analytical ability with effective problem-solving skills.
  • Advanced proficiency with Microsoft Excel.
  • Ability to work with business rules, system configurations, and operational processes.
  • Technical curiosity and willingness to learn proprietary systems.
  • Experience supporting web applications or business systems.
  • Strong communication skills and the ability to collaborate with stakeholders.
  • Insurance industry experience is preferred.
  • Exposure to claims or rating systems is preferred.
  • Experience with business rules engines such as InRule is preferred.
  • Background in customer service or operational support environments is preferred.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Basic life insurance provided at no employee cost.
  • Company-paid short-term and long-term disability coverage.
  • Twelve weeks of fully paid parental leave.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA).
  • Retirement savings plan.
  • Personal paid time off.
  • Paid holidays and a company-wide Wellness Day off.
  • Paid time off for volunteering with nonprofit organizations.
  • Pet-friendly office environment.
  • Commuter benefits.
  • Group pet insurance.
  • On-the-job training and skills development.
  • Employee Assistance Program (EAP).

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