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Empower AI
Empower AI
501 – 1,000 Employees
DefenseHealthcareLogistics
Empower AI develops artificial intelligence and technology solutions for public sector teams, with a focus on federal government missions. Formerly known as NCI, the company applies expertise in AI, cybersecurity, software development, and cloud migration to help Civilian and Defense agencies address complex operational challenges, improve workforce productivity, and make faster, better-informed decisions. Its work spans government environments that include defense, healthcare, and logistics.
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Senior VoIP Engineer – Quantico, Virginia

Lead secure Cisco unified communications across DoD network enclaves for Empower AI’s federal transformation and DCSA contract. On-site senior engineering role supporting mission-critical voice and collaboration services.

USUnited StatesVAVirginia
$100,410 – $155,410 / year
On-siteFull-timeSeniorEnglish RequiredEngineer
PMPUnityVoIP

Description

  • Design and maintain enterprise VoIP and unified communications architecture across NIPRNet, SIPRNet, and JWICS.
  • Administer Cisco UC platforms, voice services, E911, VTC bridges, and collaboration integrations.
  • Resolve complex voice, video, PL1, and PL2 incidents as the Tier III/IV escalation lead.
  • Investigate call records, traces, signaling, and QoS to find root causes and implement lasting fixes.
  • Coordinate technical matters with Cisco, equipment vendors, carriers, and DISN/DSN providers on behalf of the Government.
  • Lead site surveys, capacity planning, engineering, deployment, migration, and technology refresh efforts.
  • Prepare installation plans, bills of materials, rough order of magnitude estimates, and findings reports for Government review.
  • Direct deployment, configuration, migration, and acceptance testing for major communications projects.
  • Track schedules and technical risks, coordinating with network, security, facilities, and technician teams.
  • Implement changes during Saturday maintenance windows under formal change control, with rollback plans.
  • Maintain STIG/SRG compliance, firmware and patch baselines, ACAS remediation, and RMF/ATO evidence in eMASS.
  • Supply VoIP availability metrics for the Customer Support Metrics Dashboard.
  • Coach VoIP technicians and assist the Customer Communications Support Manager.
  • Assess situations independently, choose appropriate actions, and use discretion on matters affecting the program and its customers.

Requirements

  • Bachelor’s degree and at least 10 years of related experience; alternatively, a master’s degree with 8 years of related experience or 4 additional years of experience in place of a degree.
  • U.S. citizenship.
  • Active Top Secret clearance with favorable T5/T5R adjudication at start.
  • Investigation must be within scope and/or candidate must be enrolled in Continuous Evaluation or Continuous Vetting.
  • Current DoD 8570/8140 IAT Level III baseline certification, such as CASP+ CE, CISSP or Associate, CCNP Security, GCED, or GCIH, maintained throughout employment.
  • At least 10 years engineering enterprise unified communications infrastructure, including lead or architect-level responsibility.
  • Expert knowledge of Cisco Unified Communications architecture, including CUCM, Unity Connection, Expressway, IM&P, gateways, and SBCs.
  • Knowledge of dial plan design and SIP, H.323, MGCP, and RTP/SRTP protocols.
  • Strong knowledge of IP networking and QoS implementation in DoW environments, including JWICS, SIPRNet, and NIPRNet.
  • Experience with enterprise video conferencing systems and contact center technologies.
  • Experience leading RMF/ATO work, STIG compliance, ACAS remediation, POA&Ms, and eMASS documentation.
  • Experience leading installation, migration, or modernization projects and using formal change management during scheduled maintenance windows.
  • Availability for after-hours emergency on-call response and Saturday maintenance windows.
  • Strong technical writing, briefing, and stakeholder communication skills.
  • Preferred: Cisco CCNP Collaboration or CCIE Collaboration; CISSP or CASP+ CE.
  • Preferred: Experience supporting secure DoW or Intelligence Community communications, including secure VTC, DISN/DSN, and DMCC-S.
  • Preferred: Experience connecting Cisco UC with Microsoft Teams Phone, Webex, Zoom for Government, or Adobe Connect.
  • Preferred: Experience with Cisco UCCX or Webex Contact Center.
  • Preferred: ITIL 4 Foundation and ISO/IEC 20000-1 experience.
  • Preferred: Digital twin, lab, or pre-production validation experience.
  • Preferred: PMP or equivalent project management certification.
  • Ability to sit and stand for extended periods and walk throughout an office and between buildings.

Benefits

  • Annual base salary of USD $100,410–$155,410.
  • Travel of up to 10%.
  • Support for active-duty and veteran employees.
  • Hiring and promotion decisions based on merit.
  • Equal employment opportunity protections.
  • VEVRAA federal contractor.

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