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Cornerstone Building Brands
Cornerstone Building Brands
H1B Visa SponsorConstructionManufacturing
Cornerstone Building Brands is a construction and manufacturing company focused on exterior building products for residential and commercial projects across North America. Its portfolio includes windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. The company combines broad manufacturing capabilities with ongoing research, development, and product innovation to support customers and communities throughout the region.
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Senior Remote Customer Service Representative

Support customers purchasing exterior building products through accurate quoting, order management, scheduling, claims handling, and responsive service. The role also contributes to customer retention, new-business development, and sales support.

INIndia
$20 – $25 / hour
RemoteFull-timeSeniorLeadEnglish RequiredCustomer Support
Oracle

Description

  • Prepare accurate quotes, purchase orders, and work orders.
  • Respond to customer inquiries promptly, courteously, and professionally.
  • Maintain and expand sales among active and inactive existing customers.
  • Identify and pursue new business opportunities.
  • Enter customer orders accurately in Oracle.
  • Coordinate scheduling and deliveries across multiple plant locations.
  • Build product knowledge and resolve customer support questions.
  • Manage claims, account reconciliation, and related transactions.
  • Route communications promptly to the appropriate internal function.
  • Answer inbound calls and address basic customer needs.
  • Coordinate communication between manufacturing teams and customers.
  • Learn the assigned commercial and industrial product line.
  • Prepare quotes in support of Outside Sales.

Requirements

  • Strong mathematical ability to calculate square footage and support product-order decisions.
  • Highly organized, with the ability to manage multiple tasks simultaneously.
  • Able to learn and apply training, interpret information, and use sound judgment in individual situations.
  • Able to make proactive decisions that address customer needs.
  • Proficient with Microsoft Outlook, Word, and Excel.
  • Knowledge of project management and negotiation practices.
  • Strong written and verbal communication skills.
  • Able to interpret building drawings.
  • At least two years of post-secondary education required.
  • Experience selling construction products for two or more years is preferred but not required.
  • Bilingual ability is preferred but not required.
  • Previous roofing experience is preferred.
  • Must be 18 years of age or older to apply.

Benefits

  • Medical coverage begins on the first day of employment.
  • Dental coverage begins on the first day of employment.
  • Vision coverage begins on the first day of employment.
  • 401(k) plan.
  • Paid time off.
  • Paid holidays.
  • Flexible spending account.
  • Life insurance.
  • Long-term disability coverage.
  • Short-term disability coverage.
  • Employee assistance program.
  • Employee discount programs.
  • Tuition reimbursement.
  • Training opportunities.
  • Professional development.

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