Cornerstone Building Brands
Cornerstone Building Brands
Cornerstone Building Brands este o companie de construcții și producție axată pe produse pentru exteriorul clădirilor, destinate proiectelor rezidențiale și comerciale din America de Nord. Portofoliul său include ferestre, siding din vinil, panouri metalice termoizolate, sisteme metalice pentru acoperișuri și pereți, precum și accesorii metalice. Compania îmbină capacități extinse de producție cu cercetare, dezvoltare și inovare continuă a produselor pentru a sprijini clienții și comunitățile din întreaga regiune.

Senior Remote Customer Service Representative

Support customers purchasing exterior building products through accurate quoting, order management, scheduling, claims handling, and responsive service. The role also contributes to customer retention, new-business development, and sales support.

Descriere

  • Prepare accurate quotes, purchase orders, and work orders.
  • Respond to customer inquiries promptly, courteously, and professionally.
  • Maintain and expand sales among active and inactive existing customers.
  • Identify and pursue new business opportunities.
  • Enter customer orders accurately in Oracle.
  • Coordinate scheduling and deliveries across multiple plant locations.
  • Build product knowledge and resolve customer support questions.
  • Manage claims, account reconciliation, and related transactions.
  • Route communications promptly to the appropriate internal function.
  • Answer inbound calls and address basic customer needs.
  • Coordinate communication between manufacturing teams and customers.
  • Learn the assigned commercial and industrial product line.
  • Prepare quotes in support of Outside Sales.

Cerințe

  • Strong mathematical ability to calculate square footage and support product-order decisions.
  • Highly organized, with the ability to manage multiple tasks simultaneously.
  • Able to learn and apply training, interpret information, and use sound judgment in individual situations.
  • Able to make proactive decisions that address customer needs.
  • Proficient with Microsoft Outlook, Word, and Excel.
  • Knowledge of project management and negotiation practices.
  • Strong written and verbal communication skills.
  • Able to interpret building drawings.
  • At least two years of post-secondary education required.
  • Experience selling construction products for two or more years is preferred but not required.
  • Bilingual ability is preferred but not required.
  • Previous roofing experience is preferred.
  • Must be 18 years of age or older to apply.

Beneficii

  • Medical coverage begins on the first day of employment.
  • Dental coverage begins on the first day of employment.
  • Vision coverage begins on the first day of employment.
  • 401(k) plan.
  • Paid time off.
  • Paid holidays.
  • Flexible spending account.
  • Life insurance.
  • Long-term disability coverage.
  • Short-term disability coverage.
  • Employee assistance program.
  • Employee discount programs.
  • Tuition reimbursement.
  • Training opportunities.
  • Professional development.

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