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Civica US develops public sector software used by more than 5,000 public bodies worldwide to support services for over 100 million citizens. Its GovTech solutions serve government departments, justice and court systems, education institutions, and health and care providers. The company’s work spans cloud and digital services, data analytics, financial management, people management, and governance, risk, and compliance. For candidates exploring public sector technology careers, Civica US offers a view into software projects focused on administrative efficiency, data-informed decision-making, service delivery, and citizen engagement.
Senior Employee Relations Consultant
Manage complex employee relations cases, investigations and organisational change at Civica, a public-sector software provider. Partner with leaders, unions and People teams across APAC.
Description
- Manage complex, high-risk employee relations matters independently
- Lead fair, timely workplace investigations from initial allegations and interviews through evidence review and outcomes
- Advise on discipline, grievances, performance issues, investigations and external claims
- Track employment law and industrial relations developments in Australia, New Zealand and Singapore, and turn them into practical guidance
- Create and update policies, procedures and guidance
- Support and lead organisational change, including restructures, consultation and integration activity
- Coach managers to identify and address employee relations issues and handle difficult conversations
- Build union relationships and support consultation, dispute resolution and enterprise bargaining
- Apply enterprise agreements, modern awards and other industrial instruments
- Advise and coach the wider People Team on employee relations and policy matters
- Review employee feedback and survey results to improve the employee experience
- Support the administration and review of employee benefits
- Work with the Head of ER & Operations, People Business Partners and the wider People Team
Requirements
- Demonstrated ability to independently manage complex employee relations matters, including disciplinary processes, grievances, performance issues, workplace investigations and external claims
- Strong working knowledge of employment law and industrial relations requirements in Australia and New Zealand, with the ability to advise on Singapore matters
- Experience building constructive union relationships and working with enterprise agreements, modern awards and other industrial instruments
- Experience supporting or leading organisational change, including restructures and consultation
- Strong investigation and case management skills, including evidence assessment and support for fair, defensible outcomes
- Excellent stakeholder management, coaching and influencing skills
- Sound judgement and confidence in giving clear, practical, risk-based advice
- Strong written and verbal communication skills
- Ability to manage competing priorities and complex cases independently in a fast-paced environment
- Relevant formal qualifications or equivalent practical experience
- Desirable: experience with mergers, acquisitions or integration activity
- Desirable: broader People Operations or HR generalist experience
- Desirable: experience in a global organisation or matrix environment
- Desirable: experience with employee benefits or employee experience initiatives
Benefits
- An inclusive, safe and welcoming workplace
- Days of Difference leave for volunteering
- Flexible work supported by technology and tools for home and office work
- Professional growth and development opportunities
- An equal opportunity workplace focused on diversity
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