Wingman Group is an Australia and New Zealand-focused offshore staffing and operational support company. Founded in 2020, it helps businesses build and manage remote teams, primarily of degree-qualified professionals in the Philippines, who support administrative, compliance, back-office, marketing, data, and cybersecurity work. Its services are particularly relevant to real estate, mortgage broking, financial services, buyers agency, and property management firms seeking additional operational capacity. Wingman Group supports the full engagement process, including workflow design, recruitment, training, onboarding, and ongoing account management, with an emphasis on integrating remote staff into existing business operations.
Remote Mortgage Compliance Officer in the Philippines
Remote, full-time Mortgage Compliance Officer role reviewing Australian mortgage files for accuracy, quality, and regulatory compliance. The position supports brokers and contributes to lending process improvements at Wingman Group.
Description
- Review loan files before submission or settlement to confirm completeness and accuracy
- Assess applications against lender criteria and Australian mortgage compliance requirements
- Examine broker notes, client details, supporting documentation, and compliance records
- Validate income, liabilities, expenses, assets, and other financial details
- Flag missing information, inaccuracies, inconsistencies, and possible compliance concerns
- Escalate issues to brokers and follow up on unresolved compliance requirements
- Perform routine quality reviews and audits of completed and active loan files
- Confirm that compliance documents, disclosures, consents, and records are properly completed and retained
- Monitor broker compliance with established processes and standard operating procedures
- Record errors and recurring issues, then share feedback with brokers and management
- Contribute to process enhancements and updates to standard operating procedures
- Maintain quality and compliance reporting, including updates on findings and trends
- Answer compliance-related questions and clarify process requirements for the team
Requirements
- Background in Australian mortgage broking, ideally in quality assurance, compliance, loan processing, or broker support
- Working knowledge of Australian lending and mortgage compliance requirements
- Strong understanding of loan documentation and the complete mortgage lifecycle
- Exceptional attention to detail with the ability to spot errors and omissions
- Able to review multiple files while meeting deadlines
- Clear and effective communication when delivering feedback to brokers
- Experience with mortgage CRM systems such as Infynity, Mercury, AOL, MyCRM, or comparable platforms is advantageous
- Available to work Monday through Friday from 7:00 AM to 4:00 PM Manila time
- Willing to complete BIR self-registration during the pre-employment process
- English proficiency assessment required
- Personality assessment required
- Must provide device specifications, internet speed, equipment details, and work-setup screenshots
- Must provide a video introduction and a one-minute sample voice call
Benefits
- Work-from-home arrangement
- Full-time permanent position
- Monday-to-Friday schedule
- Contract governed by Singapore law through Philippines Resources Pte. Ltd.