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Actionstep
Actionstep
51 – 200 Employees
LegalSaaS
Actionstep develops adaptable legal practice management software for midsize law firms. Its SaaS platform brings together document automation, client intake, workflow management, legal accounting, time capture, filing, and operational oversight, helping firms coordinate day-to-day work while managing profitability and growth. AI features support routine legal and administrative processes, and Microsoft Office 365 integration extends productivity across existing workflows. Actionstep serves practices including bankruptcy, family, and litigation law, with tools designed to improve efficiency, client service, and data protection.
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Product Content Specialist at Actionstep (Colorado Remote)

Create clear, practical product content for Actionstep’s legal accounting software. Turn complex workflows into knowledge-base articles, in-app messaging, and guidance that helps users work confidently.

USUnited StatesCOColorado
$75,000 – $85,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredContent Marketing Manager

Description

  • Build and maintain thorough knowledge of Actionstep’s Legal Accounting product and services
  • Turn complex product details into clear, polished, engaging content
  • Create accessible articles tailored to users’ needs
  • Maintain and support in-app product communications
  • Work with Product, Support, Customer, Development, and UX teams to document software workflows accurately and concisely
  • Coordinate writing projects with fellow writers and Support colleagues
  • Run recurring meetings with product managers, report progress, and maintain accountability
  • Work to a defined release calendar while meeting demanding deadlines
  • Contribute to help center strategy, content-management discussions, and future planning
  • Apply internal and Microsoft style guidelines, suggesting refinements where useful
  • Develop a comprehensive, well-organized, user-friendly knowledge base for the legal accounting product

Requirements

  • Bachelor’s degree in technical communication, technical writing, English, or a related discipline
  • Three to four years of experience writing technical or software content
  • Strong communication skills that support effective, positive collaboration
  • Ability to understand complex technical concepts, especially accounting principles, and explain them clearly through text and screenshots
  • Excellent verbal, written, analytical, and organizational abilities
  • Able to work independently and stay motivated while contributing effectively to a team
  • High emotional intelligence and ease in building connections with others
  • Positive, self-directed, well-organized, and committed to completing work
  • Comfort using Zendesk, Microsoft Office, Pendo, Notion, Asana, and HTML to create, manage, and publish content
  • Familiarity with SaaS, agile development, and AIDLC
  • Experience producing online help, knowledge-base content, and software release notes
  • Experience with accounting, billing, or financial software is a significant advantage
  • Preferred: master’s degree in technical communication, technical writing, or English
  • Preferred: five to six or more years of technical writing experience
  • Preferred: proficiency with Zendesk, Microsoft Office, Pendo, CSS, and HTML
  • Preferred: experience in the law firm management and accounting sector
  • Willingness to give and receive constructive feedback
  • Strong time-management skills

Benefits

  • Medical, dental, and vision coverage options
  • 401(k) with company matching
  • Flexible working arrangements and paid time off
  • Birthday leave
  • Regular team-building events
  • Extensive training and professional development opportunities

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