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State Street
State Street
H1B Visa SponsorBankingFinanceFintech
State Street is a global financial services company serving institutional investors through investment management and investment servicing solutions. Its offerings include asset management, custodial services, and investment research, supported by expertise across finance, fintech, and banking. The company focuses on helping clients manage complex investment activities with data, insights, and operational capabilities designed to improve efficiency and support financial decision-making.
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Managing Director, Head of Technology Process Re-Engineering

State Street seeks a Managing Director to lead technology process mapping and re-engineering across global technology services. The role advances governance, control alignment, operational transparency, and measurable process improvement.

USUnited StatesMAMassachusetts
$170,000 – $267,500 / year
On-siteFull-timeLeadEnglish RequiredChief Technology Officer

Description

  • Create and lead a GTS capability focused on technology process mapping, re-engineering, and operational transparency
  • Set the standards, methods, taxonomy, tools, and adoption model for documenting critical technology processes
  • Maintain end-to-end views of priority GTS processes, linking activities, roles, systems, handoffs, controls, pain points, and performance measures
  • Recruit and manage a small team of process mapping specialists across two global locations
  • Analyze processes systematically to uncover duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and simplification opportunities
  • Work with process owners and transformation teams to design future-state processes, define roles and decision rights, and build implementation roadmaps
  • Set measurable re-engineering objectives covering complexity reduction, cycle-time improvement, control alignment, accountability, and management reporting
  • Maintain governance practices that keep process maps current, validated, assigned to owners, and consistent with standards and control expectations
  • Produce executive reporting on process coverage, mapping maturity, risks, improvement opportunities, unresolved decisions, and progress
  • Engage senior stakeholders across technology, risk, operations, and delivery organizations
  • Lead evidence-based discussions, resolve ownership questions, challenge established practices, and promote adoption of redesigned processes
  • Report to the GTS Head of Process Improvement and Risk Remediation

Requirements

  • At least 15 years of experience leading technology process transformation, re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation in large organizations
  • Senior leadership experience, ideally in financial services, technology, operations, risk management, or another highly regulated setting
  • Advanced knowledge of BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related methods
  • Experience developing process standards, governance frameworks, repositories, reusable templates, maturity assessments, and executive reporting for technology improvement programs
  • Demonstrated success working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology groups
  • Ability to establish and expand process mapping, process architecture, and re-engineering capabilities within a large matrixed technology organization
  • Experience diagnosing process inefficiencies and turning findings into redesign options, implementation plans, and measurable results
  • Ability to engage senior leaders, challenge constructively, build agreement, and drive decisions across organizational boundaries
  • Strong knowledge of process design, ownership, controls, metrics, evidence, operational resilience, and control environments
  • Outstanding written, verbal, and facilitation abilities
  • Ability to turn complex processes into clear narratives, visual maps, decision materials, and executive recommendations
  • Ability to assess process data, control evidence, performance measures, organizational handoffs, and operating model constraints
  • Ability to lead change and embed standards, accountability, and improved working practices across global technology teams

Benefits

  • 401(k) retirement savings plan with company matching
  • Basic life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Optional additional insurance coverage
  • Paid vacation
  • Paid sick leave
  • Short-term disability coverage
  • Leave for family care responsibilities
  • Employee Assistance Program
  • Incentive compensation, including eligibility for annual performance-based awards
  • Eligibility for certain tax-advantaged savings plans
  • Inclusive professional development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Employee networks

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