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Prudential Financial
Prudential Financial
FinanceInsuranceReal Estate
Prudential Financial is a global financial services company serving individual and institutional customers across the United States, Asia, Europe, and Latin America. Founded in 1875, the company operates across finance, insurance, and real estate, with offerings that include life insurance, annuities, retirement services, mutual funds, asset management, and real estate services. Its careers organization supports opportunities across a large international enterprise focused on helping customers build and protect their financial futures.
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Long-Term Disability Claims Specialist – Hybrid

Serve as Prudential’s technical expert for long-term disability claims, guiding claim professionals through complex cases. Analyze risks, coach teams, and help improve claim outcomes.

USUnited States
$70,300 – $116,100 / year
HybridFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Act as a Long-Term Disability technical expert and trusted resource for the Team Lead and claims professionals
  • Guide policy interpretation, medical and vocational assessments, claim strategy, benefit eligibility, and next steps
  • Coach claims professionals on complex cases and reinforce effective claim management practices
  • Deliver timely, practical feedback that strengthens technical capability and execution
  • Review claim activity and outcomes to identify trends, emerging risks, and opportunities for coaching, process improvement, or escalation
  • Work with the Team Lead to monitor and sustain claim block health
  • Evaluate inventory and performance indicators, identify risks, recommend priorities, and support corrective action
  • Contribute to technical training, knowledge sharing, and skills development
  • Advise on high-risk, escalated, and technically complex claims
  • Create and maintain technical resources, procedures, job aids, and best-practice guidance
  • Handle additional technical, coaching, analytical, and operational priorities as assigned

Requirements

  • At least three years of experience managing Long-Term Disability claims
  • Proven technical expertise in evaluating, consulting on, and resolving complex claims
  • Advanced understanding of Long-Term Disability policy provisions, medical and vocational factors, benefit calculations, Social Security benefits, and other deductible income sources
  • Strong communication, consultation, presentation, and facilitation abilities
  • Capacity to independently assess complex or high-risk claims and recommend sound strategies and next steps
  • Demonstrated ability to coach claims professionals and deliver actionable feedback
  • Ability to interpret claim data, inventory measures, and activity trends
  • Adaptability in adjusting technical support, coaching, and priorities as needs change
  • Proficiency with Microsoft Teams, Word, and Excel, including data and reporting tools

Benefits

  • Competitive base pay with annual bonus potential at every level
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Parental and military leave
  • 401(k) plan with company matching contributions of up to 4%
  • Company-funded pension plan
  • Wellness programs offering up to $1,600 annually for eligible personal wellbeing purchases
  • Work-life resources covering parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education benefits for approved traditional college degree and accredited certificate programs
  • Employee Stock Purchase Plan allowing share purchases at 85% of the lower of two prices
  • Learning, gig, job, on-demand resource, networking, leadership, and development opportunities
  • Flexible work arrangement
  • Discretionary annual incentive program

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