Customer Support Agent (9-Month Contract)
Phorest Software
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Kreuzfahrtberater GmbH is a German online cruise specialist that brings ocean and river cruise options together in one booking platform. Customers can compare itineraries, fares and deals from multiple cruise lines, then arrange cruises ranging from luxury, family and themed voyages to last-minute and expedition trips. The platform also supports travel packages that combine cruises with flights or rail connections, complemented by personalized customer service and price guarantees.
Junior HR Manager, Parental Leave Cover, Hybrid Ahrensburg
Kreuzfahrtberater GmbH is seeking a junior HR manager to support recruitment, employee relations, payroll preparation, and HR administration. This hybrid parental leave cover role is based across Ahrensburg and Hamburg.
Description
- Manage recruitment for assigned vacancies, from writing and publishing job advertisements through application review, interviews, and selection meetings
- Support employees with HR-related questions on site in Ahrensburg and Hamburg, as well as by email and telephone
- Assist with all onboarding and offboarding activities
- Take part in feedback discussions and employee meetings
- Complete HR administration, including preparing employment references and obtaining electronic sick leave and A1 certificates
- Maintain the HR information system and produce relevant reports and analyses
- Prepare payroll information and coordinate with the external tax consultancy during monthly payroll processing
- Assist with office administration by ordering supplies and arranging appointments with service providers
- Help plan and deliver company events
- Provide operational HR support across the full employee lifecycle
Requirements
- A completed degree or comparable vocational qualification in HR management, business administration, or a related discipline, or initial relevant HR experience
- Some practical experience in operational HR, HR administration, or a generalist HR role
- Strong communication skills and a service-focused approach
- Comfort and confidence working with people at different levels and across multiple departments
- Careful, discreet, and reliable handling of confidential information
- Organized, thorough, pragmatic, and proactive approach with a hands-on working style
- Proficiency with standard Microsoft Office applications
- Very good German and good working English
- Interest in the travel sector; experience in travel or cruises is helpful but not required
- Basic employment and social security law knowledge is advantageous but not required
Benefits
- Fixed-term parental leave cover through summer 2028
- Hybrid schedule combining office work with working from home
- 30 days of annual leave for a five-day workweek
- Employer-funded occupational pension contribution above the statutory minimum
- Contribution toward a Deutschland-Ticket or a parking space in the Ahrensburg underground car park
- Subsidized EGYM Wellpass fitness and wellness membership
- Team budget for group activities
- Discounted cruises for employees and their families, along with other travel-industry benefits
- Opportunities to join ship inspections and events hosted by cruise-line partners
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