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GLORY
GLORY
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
GLORY develops cash technology solutions for financial institutions, retailers, gaming businesses, and cash-in-transit operators. Its portfolio includes cash recyclers, self-service kiosks, point-of-sale systems, and cash management tools designed to automate handling processes across stores, cash centers, and the wider retail cash chain. The company’s work focuses on helping organizations manage cash more efficiently and securely while supporting consistent customer service and operational performance.
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Field Service Technician - Bronx, NY (Hybrid)

GLORY is seeking a Field Service Technician to support Bronx-area customers. The role focuses on troubleshooting, repairing, installing, and upgrading high-speed cash-handling equipment, with on-call field support.

USUnited StatesNYNew York
$25 – $32 / hour
HybridFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Manage customer service and client care throughout each service engagement
  • Troubleshoot and repair GLORY high-speed cash-handling equipment independently
  • Maintain accurate control of parts and tools
  • Keep current with technical and functional changes to GLORY equipment
  • Support strong customer satisfaction throughout service delivery
  • Diagnose system faults and complete necessary repairs
  • Keep customers updated during maintenance and system downtime
  • Perform machine installations, Engineering Change Notices, and hardware or software upgrades
  • Follow all applicable safety guidelines and policies
  • Complete required Environmental Health and Safety training
  • Promptly report job-site accidents involving injury or property damage
  • Deliver service at customer locations across the Bronx, New York, and surrounding areas
  • Report to the District Service Manager

Requirements

  • Professional studies in electromechanics or electrical engineering, or equivalent practical experience, either completed or currently underway
  • Related certifications in mechanics, electronics, automation, or data processing are preferred
  • Strong customer service and communication abilities
  • Working knowledge of personal computers, Microsoft Office, network navigation, and email
  • Strong logical troubleshooting skills, including isolating faults to the PCB or component level
  • Ability to read and use electrical schematics, logic diagrams, and mechanical drawings
  • Knowledge of AC/DC power distribution and digital and analog circuitry
  • Experience repairing high-speed paper-handling equipment; ATM or copier repair experience is preferred
  • Three to five years of technical field service repair experience is preferred
  • Valid driver's license
  • Ability to lift up to 50 pounds without assistance
  • Ability to sit or stand for extended periods and frequently kneel, bend, squat, sit, and twist
  • Ability to work at all customer sites as required
  • Willingness to work rotating weekends and holidays
  • Availability for an on-call rotation every three to five weeks, including evenings and weekends
  • Ability to drive to customer locations during working hours
  • Willingness to make occasional air and overnight trips outside the assigned territory
  • Ability to work in locations with limited accessibility
  • Ability to work independently with minimal supervision

Benefits

  • 401(k) retirement plan through Fidelity with a 2.5% base contribution and employer matching
  • Choice of three Blue Cross Blue Shield medical plans
  • MDLive 24/7 virtual doctor and nurse line
  • Dental insurance
  • Vision insurance
  • Flexible Spending Account and dependent care benefits
  • Voluntary life insurance
  • Company-paid basic life insurance and AD&D coverage
  • Company-paid short-term disability, long-term disability, and employee assistance program
  • Paid vacation
  • Paid sick leave
  • Nine to eleven paid holidays
  • Paid parental leave
  • Professional development assistance
  • Education assistance
  • Adoption assistance
  • Legal and identity theft protection plans
  • Annual bonus opportunity
  • Internal promotion and career advancement opportunities
  • Company vehicle and insurance for eligible positions
  • 10% shift differential for second-shift hours
  • Company van for travel to customer sites

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