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Beth Israel Lahey Health
Beth Israel Lahey Health
HealthcareHealthcare Insurance

Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.

With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.

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Evening Patient Financial Counselor

Support Exeter Hospital patients with billing, insurance coverage, payment plans, and financial assistance. Screen MassHealth eligibility and help resolve healthcare financial concerns.

USUnited StatesNHNew Hampshire
$21 – $28 / hour
On-siteFull-timeMiddleSeniorEnglish RequiredCounselor

Description

  • Screen patients for MassHealth and programs such as ConnectorCare
  • Serve as a liaison between patients and the health system on financial matters
  • Explain billing issues, insurance benefits, coverage gaps, and payment options
  • Assist with statements, payment plans, estimates, financial assistance, public benefits, and managed care
  • Support Patient Access, Hospital Billing, Professional Billing, and Customer Service teams
  • Maintain annual Massachusetts Certified Application Counselor certification
  • Resolve financial, billing, and insurance questions by phone and in person
  • Explain Explanation of Benefits documents, insurance policies, and covered services
  • Coordinate with internal departments, providers, and external stakeholders to resolve concerns and coordinate benefits
  • Complete required financial counseling before scheduling procedures not covered by insurance
  • Provide timely estimates in accordance with CMS price transparency requirements
  • Collect prepayments, balances, copayments, deductibles, and other out-of-pocket amounts
  • Educate eligible patients about payment plans and complete enrollment
  • Screen and approve patients for Financial Assistance and Charity Care
  • Meet with inpatient and outpatient patients about coverage applications and payment options
  • Support MassHealth and Medicaid Open Enrollment and process applications
  • Resolve Managed Care issues
  • Partner with Customer Service on account adjustments, statement production, and billing corrections
  • Complete assigned projects
  • Comply with corporate, government, cash-handling, collections, and customer service policies

Requirements

  • High school diploma required
  • Maintain annual Certified Application Counselor certification for Massachusetts
  • Strong customer service skills
  • Excellent written, verbal, and interpersonal communication skills
  • Demonstrate tact, diplomacy, and discretion
  • Manage multiple tasks in a fast-paced, detail-oriented environment
  • Working knowledge of Microsoft Office and database systems
  • Ability to learn newly introduced systems
  • Ability to complete training required to meet organizational standards
  • Two to three years of experience in financial counseling, social work, case work, patient access, or billing preferred
  • General understanding of hospital and professional billing procedures
  • EPIC experience preferred
  • Ability to travel between Burlington, Winchester, Peabody, and Beverly Hospitals
  • Availability for the 3:00 p.m. to 11:30 p.m. evening shift
  • CAC certification preferred
  • CPC certification is a plus

Benefits

  • Shift differentials, call pay, premium pay, and overtime may apply
  • Influenza vaccination is required as a condition of employment

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