Spanish Bilingual Client Care Assistant
WSAudiology
Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.
Open
Stream Companies is a full-service advertising and marketing agency serving businesses with integrated digital and traditional campaigns. Its work combines performance marketing, creative and content development, and technology-enabled marketing solutions, including capabilities associated with fullthrottle.ai. The agency works across sectors such as automotive, commerce and retail, healthcare, finance, manufacturing, and home services, supporting clients through strategy, execution, and growth-focused marketing programs.
Director of Client Strategy – Pennsylvania Remote
Lead integrated advertising strategy and campaigns for automotive, consumer, and B2B clients. Manage client relationships, research, budgets, campaign performance, and senior-level presentations.
Description
- Build trusted relationships with clients, internal teams, and partners
- Serve as the communication link for client needs, project updates, rationale, KPIs, and new business opportunities
- Create strategic recommendations for assigned clients
- Identify client opportunities and align Stream’s services with client objectives
- Present strategic recommendations to clients
- Own client relationships and champion delivery within the agreed scope of work
- Partner with creative and project teams on briefs and internal kickoff meetings
- Convert client objectives into clear project specifications
- Oversee digital, print, social, mobile, broadcast, and promotional campaigns
- Track budgets and report on agency profitability and project costs
- Develop marketing plans and project schedules
- Prepare proposals and RFP responses, create PowerPoint presentations, and present ideas
- Research, secret-shop, and benchmark competitors through SWOT and PEST analysis
- Review client CRM data as needed
- Facilitate and interpret focus groups, surveys, and secondary marketing research
- Build budgets and coordinate vendor and internal scoping for clients and RFPs
- Compile campaign reports from multiple sources and extract actionable insights and conclusions
- Manage email and direct-mail campaigns, including list acquisition and maintenance, nurture programs, and content calendars
Requirements
- Bachelor’s degree in business, communications, or advertising preferred
- Five to seven years of experience in an advertising or marketing agency required
- Required experience with traditional and digital media and holistic planning
- Required experience in healthcare and multi-unit home services
- Experience presenting to senior clients and decision-makers, including dealer principals, general managers, and automotive decision-makers
- Advanced proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Ability to interpret campaign analytics across platforms and communicate findings internally and to clients
- Ability to explain and deliver the rationale behind media recommendations to clients
- Ability to collaborate closely with media and social media teams
- Experience in social media marketing across Facebook, Twitter, and Instagram
- Ability to travel by car, train, or plane to and from client locations
Benefits
- Access to continuing education, training, and support
- Investment in platforms that support differentiated services
- Opportunity to apply your talents and receive recognition
- Work within a Best Place to Work environment
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