Smart Workplace Consulting Director
Saegus51 – 200 Employees
Consulting
Lead Saegus’s Smart Workplace business unit, overseeing its strategy, profit and loss, enterprise accounts, and workplace transformation programs.
Open
FNZ Group is a global fintech and wealth management company that provides the technology, operations, and infrastructure financial institutions and asset managers need to deliver investment services. Its platform supports more than 650 financial institutions and 12,000 wealth managers, helping them provide personalized investment solutions to over 24 million end customers. With US$1.5 trillion in assets under administration, FNZ Group focuses on making wealth management more efficient and accessible at scale.
Deputy Head of Technology, APMEA at FNZ Group
Lead infrastructure, production support, and service management across FNZ’s APMEA operations. Help oversee a regulated wealth management platform used by financial institutions and millions of investors.
Description
- Report to the APMEA Head of Technology
- Own platform infrastructure, production support, and service management
- Compile technology KPIs and present performance reports to clients and internal governance forums
- Represent FNZ in client technology forums and lead service-status updates and issue-resolution planning
- Provide FNZ leadership during client-facing incident and problem-management escalations
- Coordinate with global production support and infrastructure teams to deliver regional outcomes
- Assess supply and demand, secure funding, and bring regional technology platforms under production support and infrastructure coverage
- Advance operating models and client services through continuous improvement
- Prioritise SMT fixes, root-cause Jira work, performance and stabilisation initiatives, test environments, and production releases
- Support major incident management by ensuring incidents are detected, contained, and remediated
- Own infrastructure compliance and audit activities while managing IT infrastructure risks
- Deliver APMEA infrastructure, production support, and service management projects from initiation through completion
- Manage regional third-party vendors and relationships with global suppliers
- Define and execute infrastructure, product support, and service management roadmaps
- Manage operational and capital expenditure budgets
- Provide technology leadership to APMEA businesses during crises and act as deputy to the Head of Technology
Requirements
- Deep knowledge of technology infrastructure, service management, and product support within regulated environments
- Ability to represent FNZ with customers as deputy through change and incident-management processes
- Demonstrated success delivering large, complex technology infrastructure changes
- Confidently explain complex technical concepts to business and technology stakeholders
- Strong commercial judgement and understanding of how technical decisions affect business strategy
- Experience leading geographically distributed teams
- Background delivering resilient, scalable, highly available application products for customers
- Awareness of current and emerging technologies and the ability to build a practical, robust, modern technology environment
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