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Remote
Remote
1,001 – 5,000 Employees
B2BHR TechSaaS
Remote is a global HR technology and B2B SaaS company that helps organizations employ and pay people across borders. Its platform brings together Employer of Record, global payroll, Contractor of Record, contractor management, PEO, relocation, benefits, and compliance services for startups, mid-market businesses, and enterprises. Remote operates its employment infrastructure with in-house legal, payroll, and compliance teams, and supports integrations through REST APIs, webhooks, a CLI, and MCP connections for AI agents. The company’s platform is SOC 2 Type II and ISO 27001 certified, serving teams building distributed workforces worldwide.
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Customer Support Representative – Remote, Bahamas

Provide customer support remotely from the Bahamas through email, phone, video, and web platforms. Answer questions accurately, resolve routine issues, and manage follow-up communication.

BSBahamasRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Answer customer inquiries by message and phone
  • Collect the details needed to understand each request
  • Deliver clear, accurate guidance and instructions
  • Help customers complete online processes
  • Investigate solutions when additional research is needed
  • Resolve routine customer concerns
  • Arrange further assistance when required
  • Keep thorough records of customer communications
  • Monitor questions that need follow-up
  • Share timely updates on request status
  • Deliver consistently courteous customer service

Requirements

  • Demonstrated ability to provide effective customer service
  • Professional written and verbal communication
  • Strong listening, reasoning, and problem-solving abilities
  • Well-organized approach to managing requests
  • High level of attention to detail
  • Basic computer literacy
  • Comfort using virtual communication software
  • Ability to learn and navigate online platforms
  • Dependable and responsive work style
  • Previous virtual-support experience is advantageous but not essential

Benefits

  • Flexible scheduling that can accommodate existing commitments
  • Training in support processes and digital tools
  • Continuing access to support resources and learning
  • Opportunities to strengthen virtual communication and customer-service skills

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