Ecolab
Ecolab
Ecolab develops water, hygiene, and infection prevention solutions for organizations seeking safer, more efficient, and more sustainable operations. Founded in 1923, the company serves customers across more than 40 industries, including food and beverage, healthcare, and hospitality. Its services and technologies support water and energy conservation, food safety, operational performance, product quality, and guest satisfaction. Ecolab also advances long-term resource stewardship through initiatives such as Ecolab Water for Climate, which focuses on reducing greenhouse gas emissions and conserving water.

Customer Service Agent – Caerphilly, UK (Onsite)

Join Ecolab as a Customer Service Agent supporting associates and customers through accurate data handling and responsive service. The role is based onsite in Caerphilly or Northwich and focuses on strong relationships and customer satisfaction.

Description

  • Support internal and external customers by delivering consistently high service standards
  • Handle customer service enquiries for Ecolab associates and customers
  • Record and manage information accurately
  • Develop and maintain strong customer and associate relationships
  • Contribute effectively within collaborative, fast-moving, and performance-focused teams

Requirements

  • Demonstrated drive, reliability, and practical problem-solving ability
  • Strong relationship-building skills
  • High level of attention to detail
  • Ability to manage multiple tasks effectively
  • Capacity to maintain accurate records while developing and retaining relationships
  • Willingness to complete relevant training, development, and qualifications

Benefits

  • Competitive salary
  • Flexible shift patterns across days, evenings, and weekends to suit scheduling needs
  • Employer support for training, development, and qualifications
  • 25 days of annual leave plus 8 bank holidays
  • 4% Flexible Benefits package including private medical and dental cover, with the option to buy up to 5 extra holiday days or take the value as a salary increase
  • Pension and life insurance benefits
  • Recognition for exceeding targets, including opportunities for career development
  • Employee share purchase opportunity
  • Long-term career progression with global opportunities in a business that supports internal talent

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