Broadridge
Broadridge
Broadridge वित्तीय सेवा उद्योग के लिए प्रौद्योगिकी और परिचालन समाधान विकसित करता है। इसका प्लेटफ़ॉर्म और सेवाएँ परिसंपत्ति प्रबंधकों, संस्थागत निवेशकों तथा अन्य वित्तीय संगठनों को पूँजी बाज़ार संचालन, निवेशक और ग्राहक संचार, डेटा प्रबंधन, विश्लेषण, पोर्टफ़ोलियो प्रशासन, नियामकीय प्रक्रियाओं और परिचालन जोखिम से जुड़े कार्यों में सहायता प्रदान करती हैं। कंपनी उपभोक्ता वित्त, बीमा और दूरसंचार जैसे संबद्ध क्षेत्रों को भी सेवाएँ देती है तथा संगठनों को जटिल सूचना प्रवाह का समन्वय करने, निगरानी बेहतर बनाने और आवश्यक व्यावसायिक प्रक्रियाओं को अधिक कुशलता से संचालित करने में मदद करती है।

Senior Business Analyst (Contract) - Hybrid in Markham

Senior Business Analyst responsible for implementing Broadridge financial and print technology solutions. The role covers requirements analysis, client implementations, complex integrations, and software delivery across Agile and Waterfall environments.

विवरण

  • Collect and document business and functional requirements from internal and external clients
  • Build expertise in Broadridge products and identify opportunities to improve client efficiency and customer satisfaction
  • Apply analytical problem-solving to investigate and resolve non-routine issues
  • Lead project implementations and support business applications with complex integrations
  • Translate client requirements for internal technical teams and external partners
  • Elicit requirements and guide the evaluation of practical functional solutions
  • Establish business objectives, project scope, analysis deliverables, and estimated work effort
  • Partner with Product, Development, QA, external partners, and stakeholders across Agile and Waterfall projects
  • Contribute throughout every phase of the software development life cycle
  • Deliver regular project updates to Project Managers and escalate risks at an early stage
  • Plan and lead stakeholder sessions covering requirements and solution functionality
  • Compare product capabilities with requirements, identify customization needs, and define appropriate solutions
  • Assess enhancement requests, work requests, and problem reports for completeness and feasibility
  • Record business, functional, non-functional, data mapping, and processing-flow requirements
  • Specify data mappings, file transformations, operational procedures, and business process flows
  • Create use cases and user stories
  • Review test plans and help QA validate test results against client requirements
  • Analyze data and system problems, determine root causes, and recommend solutions or design changes
  • Mentor junior Business Analysts while encouraging collaboration and continuous improvement
  • Complete additional assigned responsibilities

आवश्यकताएँ

  • Bachelor’s degree in Computer Science, Computer Engineering, Finance, Business, or equivalent education and experience
  • Business Analysis certification is considered an asset
  • Certified Business Analysis Professional (CBAP) certification is considered an asset
  • At least 5–7 years of business analysis experience in a technical setting using Agile or Waterfall methodologies
  • Experience with tax reporting or tax-related service solutions
  • Experience leading client onboarding or implementation initiatives
  • Experience gathering and documenting business requirements with external clients
  • Experience serving as a subject matter expert, consultant, or lead Business Analyst on large, complex projects is considered an asset
  • Experience writing complex SQL queries for relational databases or data warehouses
  • Strong knowledge of fixed-length, XML, CSV, and JSON data formats and scripting
  • Proactive, self-motivated, ethical, and effective at managing time
  • Previous experience in the financial or print industry
  • Excellent written and verbal communication skills
  • Ability to explain technical information clearly and concisely to clients and partners
  • Strong teamwork, project management, and client-focused skills
  • Careful attention to detail with strong analytical and problem-solving abilities
  • Excellent research and documentation capabilities
  • Ability to deliver high-quality work under tight deadlines across multiple concurrent projects
  • Knowledge of data modeling, data mapping, and process modeling
  • Experience using JIRA, Confluence, and SharePoint
  • Proficiency with Microsoft Office applications, including Word, Excel, and Visio
  • Experience with wireframing and mock-up tools
  • Experience with Oracle SQL Developer, PL/SQL, Oracle, and Microsoft Access Database
  • A basic home office, reliable high-speed internet, and a distraction-free work environment during core business hours
  • Successful completion of background checks, including employment, education, credit, and Canadian criminal record checks

लाभ

  • Flexible work options
  • Technology and other resources to support effective remote work where possible
  • Basic home office support or setup requirements for hybrid work
  • High-speed internet support or requirement for hybrid work
  • Equal opportunity employment in a diverse and inclusive workplace
  • Recruitment-process accommodations
  • Human review of hiring decisions assisted by AI

संबंधित नौकरियाँ

Johnson & Johnson

Director, Patient and Customer Experience – Johnson & Johnson, Singapore

Johnson & Johnson

Lead Johnson & Johnson’s APAC patient experience, patient support and commercial AI strategy from Singapore. Drive regional customer experience adoption, market execution and cross-functional healthcare innovation.

खोलें
Genki

Senior Customer Care Operations Lead

Genki

Lead customer care operations at Genki, a global travel health insurance startup. Oversee team coordination, quality, escalations, performance metrics, support content, and process improvements.

खोलें
Stryker

Operating Room Nurse, Technical Support Specialist – Hip and Knee Implants

Stryker

Provide operating room support for Stryker hip and knee implant procedures, including customer assistance, training, and field logistics. The role is home-based in France.

खोलें
PetroApp

Customer Support Specialist

PetroApp
51 – 200 कर्मचारी
ऊर्जापरिवहन

Support PetroApp customers using its NFC-based fuel management technology. Resolve inquiries, complaints, and escalations while helping improve customer operations across international markets.

खोलें
Conduent

Customer Experience Associate IV at Conduent (Hybrid, Romania)

Conduent

Provide specialized customer support, resolve escalated cases, and keep customer records up to date. Help guide and mentor teammates while supporting Conduent’s services.

खोलें
CGF CounselGroupFrankfurt AG

Senior Microsoft Power Platform L3 Support Cluster Lead

CGF CounselGroupFrankfurt AG

Lead L3 support for Microsoft Power Platform, including administration and CI/CD delivery. Coordinate support teams and improve operations for enterprise IT services in Romania.

खोलें
NatWest Group

Customer Service Operations Analyst — NatWest Group, Manchester

NatWest Group

Investigate banking queries, authorise transactions and gather information from customers and businesses. This hybrid role supports process improvements and better customer outcomes.

खोलें
Salonkee

German-Speaking Customer Support Specialist

Salonkee

Support salon customers using Salonkee’s software, handling billing questions, technical troubleshooting, and platform guidance. Communicate in German and English by phone, chat, and email.

खोलें
Anyone AI

Remote Legal Expert in Uruguay

Anyone AI

Create realistic legal research, contract, and regulatory tasks to evaluate Anyone AI’s frontier models. Assess AI-generated legal analyses and develop authoritative reference solutions and evaluation criteria.

खोलें
ValueNet Group

Customer Care Manager

ValueNet Group

Build lasting customer relationships and develop employee benefits and bonus programs at ValueNet Group, a German employee benefits provider.

खोलें