PTC
PTC
PTC develops enterprise software for manufacturers, with tools for product lifecycle management (PLM) and service lifecycle management (SLM). Its products help teams coordinate product design, manufacturing, and service work, supporting product development, quality, and operational efficiency. PTC’s software is used by large companies in discrete manufacturing.

Lead Cloud Technical Architect, Windchill

Lead PTC’s EMEA team of Windchill PLM technical architects and guide customers on cloud architecture. Improve service reliability, technical standards, and operations across enterprise environments.

विवरण

  • Lead and develop a three-person team of PLM Technical Architects across EMEA.
  • Manage performance, career development, and succession planning.
  • Build employee engagement and a collaborative, high-performing team culture.
  • Allocate resources, balance workloads, and prioritize projects.
  • Recruit, onboard, and mentor team members.
  • Set team operating goals and performance measures.
  • Provide technical leadership for Windchill and related PLM cloud environments.
  • Oversee technical system assessments, health checks, performance reviews, and architecture evaluations.
  • Review customer architectures, integrations, customizations, and deployment plans.
  • Address critical customer escalations and complex technical issues.
  • Recommend system changes to improve optimization, scalability, and operations.
  • Promote consistent standards and best practices across customer environments.
  • Work with Cloud Operations, Monitoring, Infrastructure, and Application teams to improve service reliability.
  • Advance automation initiatives and tooling improvements.
  • Identify recurring operational problems and lead root cause analysis.
  • Contribute to service delivery methods, documentation, and operating frameworks.
  • Advise internal and external stakeholders.
  • Collaborate with Service Managers, Customer Success Managers, Technical Support, Product Management, and R&D.
  • Attend customer governance meetings and executive reviews.
  • Explain technical risks, recommendations, and strategic roadmaps to technical and non-technical audiences.

आवश्यकताएँ

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • At least 8 years implementing, supporting, or architecting enterprise PLM solutions.
  • At least 3 years managing technical teams.
  • Strong experience with PTC Windchill or a comparable enterprise PLM platform.
  • Experience with cloud-hosted environments such as AWS, Azure, or Google Cloud.
  • Strong troubleshooting, performance tuning, and systems analysis skills.
  • Proven ability to lead cross-functional initiatives globally.
  • Strong communication, presentation, and stakeholder management skills.
  • Fluent English.
  • Expert knowledge of Windchill architecture, upgrades, migrations, and integrations.
  • Experience administering Linux and Windows systems.
  • Knowledge of databases such as Oracle and Microsoft SQL Server.
  • Experience with automation and scripting in Python, Bash, or PowerShell.
  • Familiarity with observability and monitoring tools such as Datadog, Splunk, or Sumo Logic.
  • Experience in a SaaS delivery organization.
  • Experience supporting globally distributed teams.

लाभ

  • Hybrid work arrangement.
  • Opportunities to explore, learn, and grow.
  • Employee development and career planning.
  • Collaborative, high-performing culture.
  • Employee engagement initiatives.

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