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CMDB Administrator II - Third Federal (Hybrid, Ohio)
Third Federal is hiring a CMDB Administrator II to manage HaloITSM configuration data and governance. The role focuses on service mapping, asset relationships, automation, and ITSM data quality in a hybrid Ohio setting.
संयुक्त राज्य
ओहायो$80,000 – $1,00,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीप्रशासनविवरण
- Administer, maintain, and continually improve the HaloITSM Configuration Management Database (CMDB)
- Establish and maintain CMDB governance standards covering CI classification, naming, relationship models, lifecycle processes, and data quality controls
- Create and manage configuration items, CI relationships, service dependencies, and service maps in HaloITSM
- Lead Discovery and Service Mapping initiatives to increase visibility into infrastructure and service dependencies
- Investigate, reconcile, and correct CMDB discrepancies, duplicate records, ownership gaps, and configuration drift
- Conduct recurring audits, normalization work, and data quality assessments
- Build and maintain dashboards, reports, and analytics covering asset relationships, service dependencies, lifecycle status, and operational health
- Work with infrastructure, networking, security, application, endpoint, and service desk teams
- Support Change Management by validating CI relationships, service impacts, and dependency mappings
- Provide backup HaloITSM administration, including platform configuration, workflows, forms, automation, notifications, service catalogs, permissions, and operational continuity
- Support HaloITSM integrations, platform upgrades, automation efforts, API data flows, testing, troubleshooting, and vendor coordination
- Support asset lifecycle processes, inventory validation, reconciliation, and consistency between configuration and asset data across enterprise and endpoint management systems
- Work with IS teams to strengthen data quality, automation, service management processes, and platform performance
आवश्यकताएँ
- At least 3 years of experience in Configuration Management, Asset Management, IT Service Management, Systems Administration, or a related IT field
- Experience administering CMDB, asset management, or ITSM platforms; HaloITSM or a comparable enterprise solution is preferred
- Solid knowledge of ITIL practices, including Configuration, Change, Asset, and Incident Management and Request Fulfillment
- Experience managing configuration items, CI relationships, service dependencies, lifecycle processes, data reconciliation, and CMDB governance
- Experience supporting ITSM workflows, platform administration, reporting, process improvement, and operational activities
- Working knowledge of PowerShell, automation, scripting, APIs, or related technologies
- Familiarity with Microsoft Windows, Active Directory, Entra ID, Intune, and SCCM
- Strong analytical, troubleshooting, communication, documentation, and cross-functional collaboration abilities
- ITIL Foundation certification or equivalent is preferred
- Experience establishing or advancing CMDB governance frameworks, data quality standards, service mapping, or dependency models
- Experience supporting HaloITSM administration, integrations, automation, or platform configuration
- Experience with Discovery and Service Mapping technologies
- Knowledge of enterprise asset lifecycle management, endpoint management, compliance reporting, vulnerability management, and asset discovery
लाभ
- Competitive compensation packages
- Medical, dental, vision, and additional coverage
- 401(k) matching
- 11 bank holidays plus vacation and sick time
- Stock ownership allocation
- Culture centered on strong values
- Support for work-life balance
- Professional growth opportunities
- Mortgage discount program
- Education reimbursement program
- Professional development support
- Health and wellness resources
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