Hewlett Packard Enterprise dezvoltă tehnologii pentru organizații care operează infrastructuri cloud hibride și activități bazate pe inteligență artificială. Portofoliul său include servere HPE ProLiant și soluții de calcul de înaltă performanță HPE Cray, soluții de stocare HPE Alletra, soluții de rețelistică HPE Aruba, platforme de inteligență artificială și fabrici AI gata de utilizare, precum și soluții GreenLake oferite ca serviciu. HPE oferă, de asemenea, capabilități de securitate precum Zero Trust și SASE, alături de servicii profesionale, de consultanță și de asistență care ajută organizațiile mari să își modernizeze infrastructura, să gestioneze mediile centrelor de date și să implementeze inteligența artificială la scară largă.
WLAN Support Engineer, Technical Assistance Center
Support HPE Aruba customers with enterprise wireless network design and consulting. Guide projects from planning and implementation through migration and optimization.
Descriere
- Provide Aruba-HPE teams, customers, and partners with consulting and network design before and after sales.
- Guide customer service projects through planning, design, implementation, migration, and optimization.
- Document customer requirements and intended business outcomes.
- Develop high-level and detailed network designs to meet customer needs.
- Plan installations and network deployments, including readiness for production use.
- Write migration procedures and define validation checks.
- Improve network operations, uptime, and security compliance over time.
- Develop technical and operational plans to investigate and resolve reported issues.
- Model customer network designs in a laboratory environment.
- Contribute to solution development and knowledge base materials.
- Work with Aruba and customer teams, including QA, engineering, and field organizations.
- Lead quarterly customer reviews, sharing technical status and recommendations.
- Visit customer sites for consulting, training, and business reviews.
Cerințe
- Bring at least two years of experience supporting Aruba products and customers.
- Hold a bachelor's degree in computer or electrical engineering.
- Have at least three years of customer-facing consulting and network design experience.
- Have at least three years of experience with one or more Aruba products, such as IAPs or controllers, AirWave, ClearPass, Central, or Aruba switches.
- Know authentication protocols and servers.
- Be experienced in configuring and troubleshooting VoIP protocols such as SIP, SVP, and H.323.
- Show a track record of identifying opportunities to improve processes.
- Demonstrate experience designing and implementing customer networks.
- Be able to handle multiple tasks and work independently with minimal supervision.
- Communicate and present effectively, with strong written, oral, and interpersonal skills.
- Be comfortable working with senior stakeholders at customer organizations.
- Be willing to travel to customer sites for consulting and training.
- Advanced networking expertise in switching, routing, and security is preferred.
- Relevant certifications are preferred, including CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, or RHEL.
- Experience with BGP, OSPF, VXLAN, MSTP, data center design, RADIUS, SNMP/AMON, Linux, TACACS, PKI, captive portals, web programming, cloud technologies, 802.1X, network device AAA, policy enforcement, Windows administration, LDAP, SQL/PostgreSQL, APIs/Python, VPN, NAC, DNS, DHCP, load balancing, Layer 2 and Layer 3 protocols, or wireless networking is preferred.
Beneficii
- A broad benefits package supports physical, financial, and emotional wellbeing.
- Programs are available for personal and professional development.
- Career advancement opportunities include flexibility to apply your skills in another division.
- Hybrid work with an average of two days each week in an HPE office.
- An inclusive and accessible workplace.
- Reasonable accommodations are available during the application or interview process for applicants with disabilities.