Jones Lang LaSalle Americas, Inc.
Jones Lang LaSalle Americas, Inc.
Jones Lang LaSalle Americas, Inc. oferă servicii de imobiliare comerciale companiilor și investitorilor din întreaga lume. Activitatea sa acoperă strategia și operațiunile imobiliare, cu accent pe sprijinirea clienților în gestionarea costurilor, îmbunătățirea productivității spațiilor de lucru și a portofoliilor imobiliare și promovarea obiectivelor de sustenabilitate. Compania operează la intersecția dintre imobiliare, consultanță de afaceri și servicii B2B.

Global Performance Manager, United States Remote

Lead business intelligence, analytics, KPI reporting, and technology programs for JLL’s global real estate services account. Improve client performance across geographically distributed teams.

Descriere

  • Lead business intelligence, analytics, client reporting, account technology, and performance support programs
  • Convert client objectives into information management and business intelligence strategies for each service line
  • Build data management, interpretation, predictive modeling, and simulation capabilities for the account team
  • Oversee contractual KPI, reporting, and client-expectation requirements
  • Facilitate best-practice sharing among JLL, the account, and the wider industry
  • Create and advance effective data visualization approaches
  • Manage the account and client relationship with JLLT
  • Support information security compliance across JLL technology, account, and platform implementations
  • Serve as program manager for technology projects and initiatives
  • Identify savings and improvement opportunities while developing innovative solutions to problems
  • Deliver regular reports and updates to clients and colleagues
  • Lead client performance reviews with functional, leadership, and executive stakeholders
  • Communicate the value and success of delivered work to clients
  • Conduct strategic planning across service lines and the account
  • Design, implement, and manage regional and global KPI and SLA administration programs
  • Work with suppliers, clients, and JLL colleagues to develop KPI structures
  • Manage and coach employees while supporting talent recruitment, attraction, and retention
  • Engage senior management, vendors, and JLL personnel across a global client real estate organization
  • Participate in quality-control initiatives and procedures
  • Own and support JLL internal reporting deliverables and systems, including Nexus
  • Complete other assigned duties and tasks

Cerințe

  • Bachelor’s degree or equivalent four-year degree
  • At least five years of relevant professional experience
  • Excellent written, verbal, communication, and presentation skills
  • Strong analytical ability, including proactive issue identification and development of solutions and contingency plans
  • Experience or demonstrated capability in process management
  • Results-oriented approach with the ability to analyze, act, and implement plans that achieve desired outcomes
  • Strong leadership, organization, and execution skills
  • Client relationship management experience and credibility with senior executive-level clients
  • Team-building experience with geographically dispersed stakeholders and collaborators
  • Ability to adapt to regional, cultural, and contextual differences
  • Experience extrapolating and visualizing data to produce actionable intelligence
  • Experience with Microsoft Business Intelligence tools, including SharePoint, PowerPivot, and PowerView
  • Advanced proficiency with Microsoft Office, including Excel, Word, and PowerPoint
  • Experience with Corrigo
  • Authorization to work in the United States without sponsorship
  • Six Sigma Black Belt certification is a plus
  • An MBA or master’s degree in statistics, applied mathematics, or a related field is advantageous
  • Experience working with global organizations
  • Experience managing processes across multiple global regions
  • Experience with MiniTab, Sigma Excel, JMP, Access, SAS, other statistical tools, SQL, and query development is a plus
  • IFMA Certified Facility Manager certification or similar

Beneficii

  • 401(k) plan with matching company contributions
  • Comprehensive medical, dental, and vision coverage
  • Paid parental leave at 100% of salary
  • Paid time off and company holidays
  • Early access to earned wages through Daily Pay

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