New Relic dezvoltă o platformă de observabilitate software care ajută echipele să monitorizeze aplicațiile și infrastructura într-un singur loc. Instrumentele sale acoperă performanța aplicațiilor, infrastructura, aplicațiile mobile, monitorizarea inteligenței artificiale și gestionarea vulnerabilităților, reunind indicatori de performanță și detectarea anomaliilor în întregul ansamblu tehnologic. Astfel, echipele de inginerie și operațiuni pot investiga problemele, îmbunătăți performanța aplicațiilor și înțelege modul în care sistemele influențează experiența utilizatorilor.
Deal Desk Analyst
Structure compliant, profitable transactions for New Relic’s observability platform. Support Sales with pricing, contracts, approvals, revenue recognition, and deal data quality.
Descriere
- Build strong partnerships with Finance, Legal, Support, and other teams.
- Coordinate deal reviews and approvals.
- Collaborate across teams on complex pricing and commercial terms.
- Equip Sales to address customer objections while protecting revenue and bookings.
- Prepare and check order forms of varying complexity for accuracy.
- Secure and record approvals for discounts and contract terms in CPQ and other required systems.
- Keep transactions aligned with New Relic’s internal policies.
- Train Sales on processes for non-standard deals.
- Review order forms, legal agreements, purchase orders, and quotes for compliance with revenue recognition and Deal Desk policies.
- Maintain accurate SFDC data for proposed and closed quotes and deals.
- Keep customer entitlements, new deal logos, commission levels, and deal amounts accurate under revenue recognition policies and operational guidelines.
Cerințe
- At least two years of Finance or Operations experience in a high-tech environment; order entry experience is preferred.
- Salesforce and Microsoft Excel or Google Sheets proficiency preferred.
- Able to build effective working relationships across internal business units and regions.
- Strong communication, organization, and problem-solving abilities.
- High attention to detail.
- Available to cover different time zones and work additional hours when needed.
- Bachelor’s degree in Business or a related field required.
- Salesforce CPQ experience is a plus.
- Experience using Gemini AI is a plus.
- Visa sponsorship is unavailable for this role.
- Must verify identity and eligibility to work.
- Criminal background check required.
Beneficii
- Eligible for the corporate bonus plan.
- Healthcare coverage.
- Dental coverage.
- Vision coverage.
- Parental leave and planning support.
- Mental health benefits.
- 401(k) plan with employer match.
- 11 paid holidays.
- Volunteer time off.
- Paid time off.
- Flexible work model with fully office-based, fully remote, and hybrid options.
- Reasonable accommodation support during the application or recruiting process.