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51 – 200 Darbinieki
AtbilstībaMākslīgais intelektsWeb 3
accessiBe izstrādā mākslīgajā intelektā balstītus tīmekļa pieejamības risinājumus uzņēmumiem. Tās platforma atbalsta pieejamības auditu, uzraudzību un pārvaldību, palīdzot organizācijām panākt atbilstību Amerikas Savienoto Valstu Likumam par amerikāņiem ar invaliditāti (ADA) un tīmekļa satura pieejamības vadlīnijām (WCAG), vienlaikus uzlabojot cilvēku ar invaliditāti tiešsaistes pieredzi. Uzņēmums darbojas mākslīgā intelekta, atbilstības un tīmekļa pieejamības krustpunktā.
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Vakances uzņēmumā

Senior Sales Support Specialist

Manage Canon Strategic Account Offer to Order workflows, from deal tracking to issue resolution. Support and train sales teams while improving processes across departments.

USAmerikas Savienotās ValstisCAKalifornijaFLFloridaILIlinoisa
76 150 $ – 114 050 $ / gads
AttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuPārdošana

Apraksts

  • Serve as the primary contact for Strategic Accounts throughout the Offer to Order process.
  • Assign, distribute, and track the department’s workload.
  • Handle Strategic Accounts according to management guidelines.
  • Gather the information sales representatives and their teams need to create deals in Deal Configurator.
  • Coordinate with sales support and other departments to obtain or share information needed to complete deals.
  • Monitor deals at each stage and update the sales team on progress.
  • Flag Deal Configurator problems and process challenges.
  • Maintain accurate deal tracking and efficient processes.
  • Keep deal-related email in line with current procedures.
  • Meet with the sales support team to log deals, address challenges, and exchange knowledge.
  • Improve processes and build working relationships with other departments.
  • Work with other departments to resolve system and process issues as needed.
  • Train specialists and support them with complex deals.
  • Train representatives and specialists by phone.
  • Explain deal procedures and exceptional circumstances.
  • Work with product managers to address product structure issues.
  • Cross-train with colleagues on the sales support team.

Prasības

  • Bachelor’s degree in a relevant field or equivalent experience.
  • Five years of related experience.
  • Ability to communicate and work with people at all levels of the company.
  • Ability to build strong relationships with team members and internal customers.
  • Ability to manage multiple tasks, meet tight deadlines, and work effectively under pressure.
  • Strong understanding of systems and processes.
  • Strong project management capabilities.
  • Strong troubleshooting, problem-solving, and solution implementation skills.
  • Strong attention to detail, organization, and follow-through.
  • Must be legally authorized to work in the United States.
  • Must reside in the United States when hired.
  • Visa sponsorship is unavailable.

Priekšrocības

  • Employee referral bonus.
  • Employee discounts.
  • Dress for Your Day attire program.
  • Volunteer opportunities supporting the local community.
  • Canon welcome kit and official merchandise.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) savings plan.
  • Discretionary profit sharing.
  • Discretionary success sharing.
  • Educational assistance.
  • Recognition programs.
  • Vacation.

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