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accessiBe develops AI-powered web accessibility solutions for businesses. Its platform supports accessibility auditing, monitoring, and management, helping organizations work toward compliance with the Americans with Disabilities Act and Web Content Accessibility Guidelines while improving online experiences for people with disabilities. The company operates at the intersection of artificial intelligence, compliance, and web accessibility.
Senior Sales Support Specialist
Manage Canon Strategic Account Offer to Order workflows, from deal tracking to issue resolution. Support and train sales teams while improving processes across departments.
United States
California
Florida
Illinois$76,150 – $114,050 / year
RemoteFull-timeSeniorEnglish RequiredSalesDescription
- Serve as the primary contact for Strategic Accounts throughout the Offer to Order process.
- Assign, distribute, and track the department’s workload.
- Handle Strategic Accounts according to management guidelines.
- Gather the information sales representatives and their teams need to create deals in Deal Configurator.
- Coordinate with sales support and other departments to obtain or share information needed to complete deals.
- Monitor deals at each stage and update the sales team on progress.
- Flag Deal Configurator problems and process challenges.
- Maintain accurate deal tracking and efficient processes.
- Keep deal-related email in line with current procedures.
- Meet with the sales support team to log deals, address challenges, and exchange knowledge.
- Improve processes and build working relationships with other departments.
- Work with other departments to resolve system and process issues as needed.
- Train specialists and support them with complex deals.
- Train representatives and specialists by phone.
- Explain deal procedures and exceptional circumstances.
- Work with product managers to address product structure issues.
- Cross-train with colleagues on the sales support team.
Requirements
- Bachelor’s degree in a relevant field or equivalent experience.
- Five years of related experience.
- Ability to communicate and work with people at all levels of the company.
- Ability to build strong relationships with team members and internal customers.
- Ability to manage multiple tasks, meet tight deadlines, and work effectively under pressure.
- Strong understanding of systems and processes.
- Strong project management capabilities.
- Strong troubleshooting, problem-solving, and solution implementation skills.
- Strong attention to detail, organization, and follow-through.
- Must be legally authorized to work in the United States.
- Must reside in the United States when hired.
- Visa sponsorship is unavailable.
Benefits
- Employee referral bonus.
- Employee discounts.
- Dress for Your Day attire program.
- Volunteer opportunities supporting the local community.
- Canon welcome kit and official merchandise.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) savings plan.
- Discretionary profit sharing.
- Discretionary success sharing.
- Educational assistance.
- Recognition programs.
- Vacation.
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