American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
Tele Sales Consultant – Phoenix, Arizona (Hybrid) | American Express
Drive outbound phone sales for American Express by acquiring commercial customers and recommending business products. Build relationships with small-business owners while managing a pipeline of qualified prospects.
Description
- Contact business owners with annual revenues of $500,000 to $4 million through outbound calls using American Express target lists
- Conduct consultative phone conversations with business owners and decision-makers to understand their needs and recommend suitable American Express Business products
- Maintain strong knowledge of American Express Small Business products and clearly explain relevant features and benefits
- Manage and advance the prospective-customer pipeline effectively
- Strengthen sales skills by building rapport, identifying customer needs, addressing objections, and closing opportunities
- Follow Blue Box Values, GCS Sales Practices, standard operating procedures, and American Express Leadership Behaviors
- Promote compliance across US SME and GCS
Requirements
- Previous inside-sales experience with outbound calling is preferred
- Cold-calling experience is advantageous
- A consistent history of developing and maintaining business relationships is preferred
- Experience working in a highly regulated industry is preferred
- Financial and business acumen are preferred
- Familiarity with different sales cycles and pipeline stages is preferred
- Ability to work across multiple digital platforms and web-based tools
- Strong listening skills and a consultative approach to client conversations are preferred
- Excellent phone communication skills, including adapting messages for audiences at different levels, are preferred
- Must be eligible to work for American Express in the United States; visa sponsorship is not available
Benefits
- Competitive base pay
- Performance-based bonus incentives
- Retirement savings plan with a 6% company match
- Complimentary financial coaching and financial well-being resources
- Comprehensive medical, dental, vision, life insurance, and disability coverage
- Flexible work arrangements, including hybrid, onsite, or virtual options based on the role and business needs
- More than 20 weeks of paid parental leave for all parents, including leave for pregnancy, adoption, or surrogacy
- Complimentary access to global onsite wellness centers with nurses and doctors, where available
- Free confidential counseling through the Healthy Minds program
- Career growth, development, and training opportunities