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TIAA is a financial services and insurance company focused on retirement planning, wealth management, and long-term financial security. Its offerings include annuities, individual retirement accounts, investment management, and personalized financial guidance for individuals and institutional clients. Founded in 1918, TIAA combines retirement expertise with responsible investing and manages $1.2 trillion in assets, helping customers plan for dependable lifetime income and more confident financial futures.
Senior UX Content Specialist — TIAA
Shape clear, user-focused content for TIAA’s retirement and financial services experiences. Collaborate with design, product, development, and marketing teams across digital platforms.
United States
New York
North Carolina
Texas$126,000 – $177,000 / year
HybridFull-timeSeniorEnglish RequiredContent Marketing ManagerDescription
- Create clear, approachable language, content hierarchy, and voice and tone for digital experiences
- Work with designers, product owners, and technologists to shape end-to-end user experiences
- Write concise content for TIAA’s internal and external audiences
- Review content through audits and gap analyses
- Partner with UX design and writing teams to improve consistency and clarity
- Study audience needs, preferences, objectives, and content-consumption behaviors
- Plan, write, and present content for web and mobile experiences
- Find and help resolve issues in new and existing user experiences
- Develop consistent, on-brand messaging that explains TIAA products and services
- Simplify operational tasks for internal and external audiences
Requirements
- At least five years of experience in UX writing
- A university degree is preferred
- Experience writing UX content for financial services is preferred
- Ability to work with design, product, development, and marketing teams
- Experience performing content audits and identifying content gaps
- Ability to research and assess audience needs, preferences, objectives, and content-consumption behaviors
- Ability to plan, write, and present content for web and mobile experiences
- Ability to identify and resolve user-experience problems
- Ability to develop consistent, on-brand messaging
- Seven or more years of professional experience is preferred
Benefits
- Retirement program
- Health benefits
- Wellness offerings
- Work-life offerings
- Future-focused skills and AI tools
- Learning experiences and development pathways
- Performance-linked incentive program may apply depending on the role
- Drug-free and smoke-free workplace
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