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Epicor
Epicor
1,001 – 5,000 Employees
H1B Visa SponsorAutomotiveConsultingLogistics
Epicor develops industry-specific enterprise resource planning (ERP) software for manufacturers, distributors, and retailers. Its cloud-based solutions use technologies such as artificial intelligence to support supply chain operations, financial management, and customer engagement. The company serves more than 23,000 customers across industries worldwide and focuses on helping organizations improve operational efficiency through specialized business software.
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Senior Retail Strategic Partnerships Executive

Lead retail account relationships and strategic alliances for Epicor’s data, AI, and ERP software. Advance customer satisfaction, sales opportunities, and revenue growth.

USUnited States
$94,000 – $151,000 / year
RemoteFull-timeSeniorEnglish RequiredExecutive
ERP

Description

  • Partner with Sales to build and sustain relationships across customer organizations
  • Oversee projects to deliver Epicor solutions successfully and on schedule
  • Set account goals and performance measures, then report on progress monthly or quarterly
  • Create and carry out programs aligned with account goals
  • Help resolve high-severity customer requests and escalated issues
  • Oversee contracts, billing, and rebates, and give management time to address renewals and pricing changes
  • Meet with each account at least once per quarter
  • Help customers use Epicor retail products effectively
  • Contribute to the annual operating plan
  • Manage partner accounts and build new retail alliances that create leads and sales opportunities
  • Review strategic accounts to improve customer satisfaction and find opportunities to grow revenue
  • Analyze program trends and recommend actions to management

Requirements

  • Work effectively with internal and external stakeholders in a distributed retail setting
  • Communicate clearly in writing and conversation, with strong interpersonal skills
  • Bring energy, a positive outlook, and a strong work ethic
  • Demonstrate strong organization and project management capabilities
  • Show enthusiasm for the technology industry
  • Manage time well and build effective working relationships
  • Have experience in a fast-paced, high-performance workplace
  • Bring at least seven years of relevant experience and a record of success in retail
  • Have at least five years of specialized experience in the ERP industry
  • Familiarity with Ace or similar Epicor customers is strongly preferred
  • Hold a bachelor’s degree or have equivalent experience

Benefits

  • Comprehensive health and wellness coverage
  • Access to mentorship, continuing education, and structured career goal setting
  • Free LinkedIn Learning licenses for all employees
  • Participation in a mentoring program
  • An inclusive workplace with a global reach
  • Time-off policies that support rest, recharging, and reconnecting
  • Support for international relocation and permanent residency processes

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