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Mass General Brigham
Mass General Brigham
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Mass General Brigham is an integrated academic healthcare system based in Massachusetts, bringing together hospitals, community health centers, and virtual care services to support patients across a broad range of specialties. Its work combines clinical care with biomedical and clinical research, including studies and institutes focused on areas such as gene and cell therapy and personalized medicine. The organization also supports medical education, workforce development, health plan operations, and healthcare innovation and commercialization.
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Senior Practice Assistant - Endoscopy Clinic (Hybrid)

Support administrative and clinical operations in Mass General Brigham’s endoscopy clinic. Coordinate scheduling, billing, medical records, and practice staff support.

USUnited StatesMAMassachusetts
$19 – $27 / hour
HybridFull-timeSeniorEnglish RequiredExecutive Assistant

Description

  • Manage administrative and clerical activities for the clinical service or physician practice office
  • Schedule patient appointments and keep appointment records accurate
  • Respond to routine caller questions and arrange appointments
  • Process billing documentation and scan materials into patient medical records and LMR
  • Serve as a super user for scheduling, registration, and billing systems
  • Support and train colleagues on scheduling, registration, and billing procedures
  • Manage specialized tasks including surgical scheduling, schedule changes, and block management
  • Provide day-to-day functional guidance to Office and Practice Assistants
  • Coordinate daily practice staff activities with the Supervisor
  • Collect patient co-payments when required
  • Screen and route messages about prior authorizations, provider inquiries, prescription refills, and test results

Requirements

  • High school diploma or equivalent
  • Three to five years of office experience
  • Strong technology and Microsoft Office proficiency, including advanced Outlook, Word, Excel, and PowerPoint skills
  • Working knowledge of office operations and procedures such as filing, copying, scanning, printing, and faxing
  • Ability to operate phone systems, handle non-routine calls, and resolve routine issues
  • Clear and effective written and verbal communication
  • Ability to interpret work-related documents and compose or edit emails, memos, and letters
  • Ability to organize and manage personal and team workloads
  • Strong organizational and time-management abilities
  • Ability to prioritize multiple tasks, follow established protocols, and work effectively within systems
  • Ability to proofread and edit written materials
  • Ability to lift and carry 20 to 35 pounds

Benefits

  • Comprehensive employee benefits
  • Opportunities for career advancement
  • Applicable shift differentials
  • Applicable premiums
  • Bonuses where applicable
  • Employee recognition programs
  • Reasonable accommodation for qualified individuals with disabilities

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