Acacium Group
Acacium Group
5,001 – 10,000 Employees
ConsultingLogisticsMarketing
Acacium Group is a healthcare solutions platform specializing in workforce staffing and integrated healthcare services. It combines clinical expertise with digital tools, technology, and analytics to help public and private healthcare providers address workforce needs and deliver efficient patient care. The company also works with life sciences organizations to support their growth. Its hiring context spans a large, global staffing business focused on healthcare and related specialist services.

Senior Operations Team Leader – Neurodevelopmental Services

Lead Xyla’s administration and customer service team as it supports neurodevelopmental services for the NHS and local authorities across the UK.

Description

  • Lead Xyla’s administration and customer service team supporting neurodevelopmental services.
  • Meet contract requirements while delivering a positive patient experience.
  • Set and uphold service standards.
  • Hold performance reviews and one-to-one meetings.
  • Support ongoing team development.
  • Oversee key performance indicators.
  • Lead daily morning planning meetings.
  • Send weekly updates covering rotas and staff planning.
  • Attend contract meetings to review accounts.
  • Review reporting, including audits and monthly savings.
  • Report weekly on deliverables and individual performance statistics.
  • Prepare monthly savings reports.
  • Maintain compliance with applicable regulations and standards.
  • Put quality assurance processes in place and monitor them.
  • Keep records and documentation accurate and current.

Requirements

  • Experience in a healthcare leadership or supervisory position.
  • Excellent stakeholder management skills.
  • Strong organisational ability.
  • Ability to handle competing priorities in a fast-paced setting.

Benefits

  • Employer pension contributions.
  • Life assurance.
  • Healthcare benefits.
  • 25 days of annual leave plus bank holidays.
  • Annual leave allowance that increases with length of service.
  • Optional private medical insurance.
  • Critical illness cover.
  • Dental insurance.
  • Healthcare cash plan.
  • Option to buy or sell holiday.
  • Gym scheme.
  • Car scheme.
  • Bike scheme.
  • Technology voucher scheme.
  • Season ticket travel loans.
  • Round-the-clock wellbeing support for you and your immediate family.
  • Employee Assistance Programme.
  • Digital wellbeing app.
  • Resources for mental, physical, social and financial wellbeing.
  • Discounted neurodevelopmental assessments for you and your loved ones.
  • Instant discounts on shopping, travel, entertainment, dining, lifestyle and more.
  • Fully funded professional qualifications through apprenticeship programmes.
  • Mentoring and coaching.
  • Leadership development programmes.
  • Online learning and development opportunities.
  • Career opportunities across the global organisation.
  • Long service awards.
  • Recognition for outstanding performance and peer contributions.
  • Two paid volunteering days each year.
  • Flexible working options and reasonable adjustments wherever possible.

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