Humana
Humana
Humana is a healthcare and health insurance company focused on improving health outcomes for individuals, communities, and the broader healthcare system. Its work includes Medicare Advantage HMO, PPO, and PFFS plans serving populations such as seniors and military members. Humana also emphasizes an inclusive workplace built around belonging, mutual respect, and opportunities for employees to contribute to the company’s health-focused mission.

Senior Learning Design Professional

Designing instructional programs, performance tools, and assessments for Humana’s healthcare and insurance services. Analyzing learning needs and evaluating how training improves employee performance.

Description

  • Apply instructional design, cognitive psychology, and adult learning principles to address knowledge and performance gaps
  • Analyze, organize, and create learning content and solutions
  • Develop storyboards, scripts, performance support tools, mobile learning, and manuals
  • Assess learning needs and collaborate with subject matter experts to shape course content
  • Define learning objectives and coordinate performance assessments
  • Keep course materials accurate and relevant
  • Evaluate training effectiveness through learner feedback, proficiency tests, and job performance measures
  • Guide and instruct facilitators
  • Use social media and collaborative tools to support learning
  • Design and organize curricula, training materials, job aids, and programs
  • Assess client needs and determine whether learning solutions are appropriate
  • Help shape department strategy
  • Select technical approaches for project components and objectives
  • Manage moderately complex to complex assignments independently

Requirements

  • Bachelor’s degree in Business Administration, Learning and Performance, Education, Performance Consulting, Industrial/Organizational Development, Human Resources, or a related field
  • At least five years of experience in adult education or instructional design
  • Previous experience in the learning function at a consumer-focused company
  • Progressive business experience focused on learning strategies and adult learning theories
  • Experience measuring learning solutions and linking them to performance
  • Project management experience
  • Strong written, grammar, and verbal communication skills
  • Commitment to continually improving consumer experiences
  • Ability to adapt in a changing environment with shifting processes and priorities
  • Self-directed and organized, with the ability to manage multiple details and projects at once
  • Ability to move between strategic and hands-on work
  • Proficiency with Microsoft Office applications
  • Preferred: Master’s degree in Business Administration, Learning and Performance, Education, Human Resources, Organizational Design, or a related field
  • Preferred: Work experience in healthcare or insurance
  • Preferred: Health insurance license, or ability to obtain one within the first 90 days
  • Home internet with minimum speeds of 25 Mbps download and 10 Mbps upload
  • Dedicated workspace without ongoing interruptions to safeguard member PHI and HIPAA information

Benefits

  • Bonus incentive plan based on company and/or individual performance
  • Medical, dental, and vision coverage
  • 401(k) retirement savings plan
  • Paid time off
  • Company and personal holidays
  • Paid parental and caregiver leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Remote work arrangement
  • Occasional travel to Humana offices for training or meetings
  • Dedicated home workspace requirements to safeguard member PHI and HIPAA information
  • Internet service requirements, with potential upgrade support if needed

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